
Microsoft Dynamics 365 Lead
1 week ago
- Lead day-to-day AMS operations for multiple Microsoft Dynamics CRM applications across business units.
- Ensure timely resolution of incidents, service requests, changes, and problem tickets per agreed SLAs.
Client & Stakeholder Management
- Act as the primary point of contact for stakeholders across business and IT for all AMS-related matters.
- Lead regular service reviews, incident trend analysis, and performance reporting with key stakeholders.
Team & Vendor Coordination
- Lead and manage onsite/offshore support teams, ensuring effective handovers, communication, and workload distribution.
- Coordinate with third-party vendors and partners involved in Dynamics CRM operations or integrations.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 7+ years of experience in IT with at least 3 years in an AMS leadership role.
- Strong hands-on knowledge of Microsoft Dynamics 365 CRM (Customer Engagement), including modules like Sales and Customer Service.
- Experience working in the banking or financial services domain is required.
- Strong understanding of ITIL processes and AMS best practices.
Thanks, and Best Regards
Karanam Vijaya Kiran
(EA Registration no: R )
HP:
Recruitment Manager
Helius Technologies Pte Ltd (EA Licence No: 11C3373)
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