Head of Infrastructure

1 week ago

Singapore ORFEOSTORY PTE. LTD. Full time
Roles & Responsibilities

About Us

Orfeostory Pte Ltd is a leading digital agency in Singapore with expertise spanning custom web and mobile development, IT infrastructure solutions, AI-powered applications, and managed services.

As part of our continued growth, we are seeking a Head of Infrastructure & Network Services to lead our infrastructure and network services division. This is a critical leadership role that will shape and deliver high-value solutions for our diverse clientele across industries.

Role Overview

You will oversee infrastructure and network-related projects, provide technical leadership, and ensure excellence in solution design, implementation, and post-sales support. The role requires deep expertise in network security, firewall management, and infrastructure architecture, combined with proven experience in client-facing project management.

Key Responsibilities

  • Lead the planning, design, and deployment of network infrastructure and IT services for clients.
  • Provide technical leadership across projects, ensuring best practices in architecture, patching, upgrading, and maintenance.
  • Building a team of engineers to deliver end-to-end solutions including firewalls, switches, routers, wireless controllers, and access points.
  • Act as the primary technical interface with customers, managing stakeholder relationships and ensuring project success.
  • Deliver post-sales support, troubleshooting, and day-2 operations management.
  • L2/L3 support
  • Ensure compliance with security standards and high service availability.

Requirements

  • Minimum 10 years of IT experience with strong expertise in network infrastructure and security.
  • Proven leadership in roles such as Technical Lead, or Team Lead.
  • diploma or higher in Information Technology or equivalent.
  • Professional certifications preferred:
    • Fortinet Certified Professional (FortiGate, FortiClient EMS)
    • Cisco certifications (CCNA/CCNP)
    • Avaya Implementation Specialist
    • Palo Alto / Checkpoint Firewall certifications
  • Knowledge with a wide range of technologies: Cisco, Fortinet, Palo Alto, Avaya, Ruckus, Aruba, HPE, Mellanox, Juniper, Ubiquiti, Checkpoint, etc.
  • Strong project portfolio including experience with large organisations or government agencies
  • Excellent communication and stakeholder management skills.

Why Join Us?

  • Be a leader in shaping Orfeostory's infrastructure and managed IT services.
  • Work on high-profile projects with clients across diverse industries.
  • Opportunity to grow the technical team.
  • Attractive compensation package including AWS, performance bonus, and growth opportunities.
Tell employers what skills you have
Switches
Management Skills
Troubleshooting
Information Technology
Wireless
Project Management
Avaya
Infrastructure Architecture
Team Lead
Routers
Technical Leadership
Stakeholder Management
Network Security
Checkpoint

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