Client Relationship Management Lead

1 week ago

Singapore Hardskills Pte Ltd Full time

Client Relationship Management Lead (Remote; Singapore or Malaysia)
We are looking for an experienced
Client Relationship Management Lead
to be part of our impactful client & learner experience team at HARDSKILLS and help build and deepen client relationships as we expand.
HARDSKILLS
is a
B2B online learning solution
for enterprises to upskill their workforce in the hard-to-teach but hot-in-demand human behavioural skills such as how to think critically, collaborate, sell & influence, manage time efficiently, communicate effectively, be agile, etc.
Strategic Client Management:
Serve as the primary point of contact for key enterprise accounts, ensuring goals are aligned.
Relationship Building:
Build trusted, authentic relationships with multiple stakeholders, from senior executives to program managers, to drive client retention and satisfaction.
Customer Success Planning:
Develop and execute tailored success plans that outline strategies to achieve customer objectives and maximize product value.
Upselling & Cross-Selling:
Identify and capitalize on opportunities to expand usage and introduce additional solutions to existing clients.
Team Collaboration:
Work cross-functionally with Sales, Product, and Marketing teams to address client needs and ensure seamless delivery of solutions.
Metrics & Reporting:
Track and analyze key customer metrics (adoption rates, engagement levels, ROI) and provide actionable insights to drive improvement.
Issue Resolution:
Proactively identify challenges and collaborate with internal teams to resolve issues, ensuring client satisfaction.
What we Offer
Collaborative, fast-paced
environment working with an experienced global team
Professional growth & development
from working with the world’s leading organizations in a dynamic digital industry
Output-driven Work:
Opportunity to let your professionalism and results drive your career trajectory.
Hybrid Model:
Enjoy a remote-first, flexible model that allows you to work from home while ensuring you meet in-person with clients to nurture lasting relationships
Competitive
compensation, generous vacation policy and standard business hours in a 5-day work week
Experience & Skills
Bachelor’s degree
or equivalent in Business, Marketing, or a related field.
6+ years’ experience
in Customer Relationship management,

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