Regional Account Manager

2 weeks ago

Singapore PSA BDP Full time

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.
Job Description:
Responsibilities
Liaise with Asia countries on operation policies and implementation.
Key Tasks
Work closely on assigned key customer RFQ, business/system requirements, processes and KPI review.
Provide support and assistance to country operations for key account implementation including:
Initial operational system selection/setup
Development and mapping of process flows and documentation
Data entry requirements communications and training for internal users
Training of BDP-Technology products for client
Explore new business opportunities of existing key accounts
Organize and support product training
Manage cross-functional interfaces (Operations, Air and Ocean Freight Products, warehousing, etc.)
Regularly monitor business performance and service activities to ensure compliance to KPI
Handle customer complaints using RCFA and cause and effect methodologies
Monthly/Quarterly/Annual client reporting and metrics
Continuous process improvements for productivity and efficiency gains
Regional contract management
Communicate regional business and operational requirements for system integration projects with IT process business team
Desired Skills and Experience
Sound knowledge in the different sectors of the global forwarding industry (airfreight/ocean freight/warehouse) and business models
Minimum 2 years of relevant key account management or 5 years customer management experience/operation experience.
Ability to identify customer needs through business requirement gathering
Build long-term & bonding relationships with key customers
Strong communication and presentation skills
Qualifications
Degree/Diploma in Business, Supply Chain or Logistics
Competent in Microsoft Office
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Transportation, Logistics, Supply Chain and Storage
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