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Business process automation specialist

1 week ago

Singapore Nansen.ai Full time

The Opportunity
We are seeking an innovative Business Process Automation Specialist to join our Revenue Operations team. In this role, you will develop internal AI agent tools that support our Sales, Marketing, Customer Support, and Revenue Operations functions. You will help build and implement AI-powered solutions that enhance operational efficiency, automate routine tasks, and provide business value across our revenue-generating teams. As part of our team, you will be responsible for creating AI agents that can streamline workflows and integrate with our existing revenue systems.
You are ideally based in Singapore or available to work in the Asian time zone, as our work is 100% online. This position is full-time.(Preferred candidates must already have the legal right to work in Singapore or their country of residence at the time of application, as visa sponsorship is not available for this role)
Responsibilities
Develop AI agent tools to support cross-functional stakeholders - Sales, Marketing, Customer Support, and Revenue Operations teams
Create AI solutions using low-code platforms (e.g., Zapier, n8n) that help automate lead qualification, marketing content generation, customer inquiries, and revenue reporting
Build tools that enable sales and marketing teams to leverage AI capabilities
Integrate AI agents with internal systems
Implement dashboards to track AI agent performance and business impact
Collaborate with revenue team leaders to understand their workflows and pain points
Test and refine AI agents based on user feedback from revenue teams
Document how to use AI tools and create training materials for non-technical users
Keep up with advancements in AI for sales and marketing applications
Troubleshoot issues reported by revenue teams and improve AI tool functionality
Qualifications
Must have:Experience with low-code automation tools (Zapier, Make, n8n, etc.) and API integrations
Familiarity with CRM, marketing automation, or support platforms (e.g., Salesforce, Zendesk, Braze)
Strong problem-solving skills and analytical thinking
Understanding of business processes in Sales, Marketing, or Customer Support
Excellent communication and collaboration skills, especially with revenue teams
Nice to have:2-3 years of experience in Rev Ops, Marketing, or Sales
Programming skills (Python, Java Script, or similar)
Basic understanding of AI/ML concepts, including NLP and LLMs
Experience with business intelligence or analytics tools
Bonus:Interest in prompt engineering and LLM optimization
Background in Computer Science, Engineering, or a related field (or equivalent experience)
What We Offer:
Competitive salary and equity package.
Remote work environment with a flexible schedule
Opportunity to work in a rapidly growing and cutting-edge industry.
Collaborative and supportive company culture
Opportunities for personal and professional growth as the company scales.
Exposure to a global network of industry experts, partners, and influencers.
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