
Ecommerce Fulfillment Specialist
2 days ago
About the Role:
As a Product Fulfillment Strategist, you will spearhead the strategy and execution of warehouse fulfillment and delivery products. You will bridge customer needs and operations, leverage platform integrations, and drive seamless, high-efficiency fulfillment and delivery solutions tailored to e-commerce clients.
Key Responsibilities:
- Develop and maintain product roadmap for warehouse fulfillment and last-mile delivery services, including same-day, scheduled, and express options.
- Lead discovery on real-time tracking, API features, and platform integrations, such as Shopify, Shopee, Lazada, TikTok Shop, and WooCommerce
- Work with e-commerce merchants to understand pain points—from order management and inventory to delivery scheduling—and translate insights into feature enhancements.
- Define and refine APIs that enable seamless order flow from merchants' stores into our IMS (Inventory Management System)
- Collaborate with engineering on delivery algorithms, routing optimization (real-time pickup and clustering), and tracking interfaces
- Partner with operations and warehouse teams to evolve storage, packing, and fulfillment, including cold-chain and temperature-controlled workflows
- Define success metrics: fulfillment speed, delivery reliability, tracking accuracy, integration uptime, and customer satisfaction.
- Analyze performance and iterate to improve operational efficiency, reduce fulfillment time, or scale capacity.
Requirements:
Sales , Warehousing , Product Design , Inventory , Marketing Strategy , Reliability , Strategy , Content Marketing , Inventory Management , WooCommerce , Digital Marketing , Copywriting , Customer Satisfaction , API-
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