Deputy Director, Special Projects

Deputy Director, Special Projects (Student & Academic Services) page is loaded
Deputy Director, Special Projects (Student & Academic Services) Apply locations Gaia time type Full time posted on Posted Yesterday job requisition id R Reporting to the Dean, the role provides leadership, expertise and oversight for the planning, and governing of academic administration and student services delivery in the School through innovations, collaborations and engagements with internal and external stakeholders.
Acting as a point of contact for external stakeholders for all initiatives and special projects related to student academic services, the role will also be working in collaboration with Associate Deans and Division Heads; as well as the Administrative Leads and Academic Leads of all the programme offices in the formulation of strategies, development of plans, solutions and implementation of strategic initiatives for undergraduate education, postgraduate education and continuing education.
Job Responsibilities:

• Support to the Dean, Deputy Dean and the College's senior management
• University-wide academic initiatives

Coordinate NTU-wide initiatves such as New Student Management System (SMS), Student Experience Surveys, etc
Manage cross-college/ faculty, programme and division coordination
Provide reports and updates to management on student and academic services matters
3. School-wide Special Projects
Drive school-level automation, digitalisation efforts
Direct school-level business process optimisation and work process improvements
Design, develop, and implement solutions using generative AI models,
Collaborate with cross-functional teams to define AI project requirements and streamline processes using technologies such as Robotic Process Automation (RPA)
4. Partner with Associate Deans, Division Heads and Administrative leads
Support strategic academic intiatives such as OBTL, InsPIRE and NTULearn projects.
Facilitate academic programme reviews and academic proposal submissions to central and/or external departments.
5. Oversight for Accreditation and Data Management Office (ADMO)
Oversee ADMO functions such as accreditation matters; rubrics designs, annual ranking exercises, faculty sufficiency; data goverance; and reports/data collation and submission to central and/or external departments
6. Cross-departmental collaborations
Act as point of contact for all initiatives and special projects relating to student academic services.
Coordinate projects and activities between NBS departments and NTU units - colleges, schools, departments and centres.
Partner central offices to provide inputs for university-wide policies, and to implement approved policies, regulations and guidelines.
Requirements:
Good degree or Postgraduate Degree (MBA or Business PG Degree preferred) from a reputable university.
BSc/MSc in Computer Science, Machine Learning, AI, or equivalent practical experience
At least 15 years' experience in a tertiary educational institute of comparable scale to NTU in the areas of programme administration and development and/or international engagement
At least 10 to 15 years' demonstrated experience in strategic leadership, innovation and change management
Good knowledge of process optimisation and design thinking
Good knowledge of data visualisation tools such as PowerBI, Tableau, etc
Up-to-date with AI areas and current trends, especially their application to problem-solving
Demonstrated experience in AI technologies, with a specific focus on AI inference, optimisations, and application with education industry.
Proficient in Python, RPA and have experience with machine learning
Experienced in developing and implementing generative AI models for problem-solving and solution designs
Prior experience in business development/relationship management, and other relevant experiences, such as project management and multi-scale administration, would also be an advantage
Demonstrated track record of managing change and innovation across units and/or organisations.
Demonstrated track record in senior stakeholder management and engagement; with the ability to build relationships with faculty, staff, students, alumni, corporates and external partners.
Excellent communication (written & spoken) and interpersonal skills.
Innovative and enterprising with strong problem-solving skills.
Innovative, forward-thinking and future-oriented.
Ability to think critically and creatively to develop innovative solutions using generative AI tools.
We regret that only shortlisted candidates will be notified.
Hiring Institution: NTU
About Us
NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU ( ).
Ranked amongst the world's top universities by QS, NTU has also been named the world's top young university for the past seven years. The University's main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore's healthcare district.
Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources.
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