Assistant Manager, Digital

Join to apply for the Assistant Manager, Digital (Digital Platform & Product/ Project Management)role at Frasers Property Limited Job Summary Reporting to the Digital Products Lead, you will support digital transformation for the retail business in Singapore by continuously enhancing its digital ecosystem – Frasers Experience. You will work closely with internal and external stakeholders to build and maintain an engaging lifestyle application throughout its lifecycle, optimising customer experience, driving platform growth and delivering digital roadmap milestones while ensuring compliance with all IT policies. Project Management Provide support for the Singapore retail business unit's (BU) Frasers Experience digital ecosystem by defining, articulating and balancing the needs of various internal and external stakeholders. Apply agile methodologies to deliver key milestones within the stipulated project timeline. Establish, monitor and report on product performance to stakeholders and product owners. Digital Platform & Products Management Conduct market research to identify customer needs, emerging trends, and competitor products. Analyse data and customer feedback to refine product features and user experience. Set clear objectives for product performance and user engagement. Oversee the entire product lifecycle from ideation to launch, ensuring timely delivery. Collaborate with design and tech teams to define product requirements, features, and specifications. Prioritise product features and functionality based on business impact, customer needs, and resource availability. Champion the design, build, enhancements and maintenance of FRx system features to support current and future needs of the business. Work closely with business units to gather, understand, evaluate business requirements for new initiatives, change requests and enhancements. Have good knowledge of CRM, App and Digital solutions and be able to write technical specifications. Continuously monitor product performance and iterate on features and improvements based on user feedback. Work closely with UX/UI designers to ensure an intuitive and seamless user experience. Experienced in managing contracts, system vendors and service level agreements. Customer Experience Refine customer and merchant experience by identifying gaps in each stakeholder's journey to optimise platform growth and provide seamless merchant onboarding. Collaborate with stakeholders/product owners during the visioning and concept development phase, translating business needs into product requirements. Proactively manage external vendors while effectively collaborating with product owners to implement improvements throughout the digital ecosystem and drive platform performance metrics. Risk Management and Compliance Ensure all aspects of the digital ecosystem adhere to Group IT policies, including data management best practices and CIS benchmarks where applicable. Conduct regular risk assessments and proactively identify policy gaps, working with vendors and internal stakeholders to implement corrective action. Recommend SOPs and tech strategies to ensure member databases are relevant, accurate and securely managed in accordance with PDPA Guidelines. Coordinate the implementation of VAPT, finalize reports, plan for resolution timelines and ensure findings and risks are mitigated. Facilitate all internal audits by collaborating with vendors and internal teams to support process audits, IT system audits and data audits. Serve as IT policy champion by supporting vendor and internal customers with questions relating to IT policies and compliance. Key Qualifications Bachelor's Degree in any discipline Minimum 5 years of related experience Works well within a cross‐functional team Effectively influences stakeholders while managing multiple initiatives with varying timelines Apt at aligning internal and external teams while on a common journey Diversity brings us closer to the communities we serve. Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day. Seniority level: Mid‐Senior level Employment type: Full‐time Job function: Administrative #J-18808-Ljbffr