Lead Product Manager

15 hours ago

Singapore Shopee Full time

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Shopee Recruiting for Sea Global MAP, Commercial & People Teams at Shopee Singapore | Email for opportunities As a Product Manager for Return Refund (AI Strategies), you will be developing a deep understanding of the eCommerce post-purchase flow and leading advanced AI-driven product solutions to establish an efficient and fair judgment process. Your work will directly impact the buyer & seller experience, as well as the operational costs and efficiency involved in the Return and Refund processes. Job Description: Understand business direction and goals, align priorities and requirements with business teams and local markets, and drive product solutions and strategies to align with business direction Lead a team of product managers to deliver AI strategies and build a futuristic AI platform to automatically judge Return and Refund requests and disputes, to improve judging accuracy and efficiency, and reduce overall operational costs. Drive initiatives to optimise AI strategies in evaluating buyer & seller credibility and detecting fraudulent behaviours associated with Return and Refund. Facilitate AI model development, integration, testing and iterations for the different AI model applications throughout RR judging & evaluations. Deep dive into operational workflows to understand the entire business ecosystems, develop effective tools or platforms to support local operations, especially on Return & Refund judging and policy setups Take ownership of the entire product development lifecycle, work closely with designers, analysts, FE/BE engineers and data scientists to deliver product solutions with high business impact. Facilitate cross-functional discussions among different product & engineering teams. Requirements: Bachelor's degree in Computer Science, Information Systems or Artificial Intelligence will be advantageous Minimally 5+ years of product management experience, preferably with team management experience too Experienced in incorporating AI models/ recommendation strategies to drive e-Commerce business goals, i.e. buyer conversion, and to increase GMV Excellent problem-solving skills, critical thinking abilities and data-driven decision-making mindsets Strong verbal and written communication skills, with the ability to communicate effectively with technical and non-technical team members Adaptable, open-minded, and thrives in a dynamic environment Proactive, self-motivated, and with a strong ownership mentality. Seniority level Mid-Senior level Employment type Part-time Job function Product Management Industries Technology, Information and Media #J-18808-Ljbffr

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