Director, Operational Excellence

4 days ago


Singapore Health Sciences Authority Full time

Director, Operational Excellence – Corporate Services Group at Health Sciences Authority (HSA). What the role is We are seeking an exceptional leader to spearhead transformation across blood services, healthcare regulations, forensic medicine, and scientific services. The Director will drive strategic change initiatives and partner closely with subject matter experts across three business groups. Responsibilities Lead the strategic transformation of blood collection and banking services, partnering with private sector vendors. Architect new operating models to enhance service delivery while maintaining safety and quality standards. Design and implement vendor management and quality assurance frameworks. Drive digital transformation and process automation across blood banking operations. Redesign front‑facing health regulatory operations into a one‑stop health regulatory hub. Integrate regulatory functions to enhance efficiency and pro‑enterprise approach. Lead potential merger and acquisition initiatives to optimize regulatory oversight. Develop regulatory approaches that maintain safety standards while improving efficiency. Develop and maintain SOPs for evidence handling between forensic labs, law enforcement, and medical examiners. Implement quality assurance protocols for forensic analyses and medical examinations. Handle public enquiries and requests regarding forensic cases. Lead continuous improvement initiatives for forensic workflows. Drive transformational change across HSA's operations while ensuring business continuity. Provide direction to operations within and across business groups and lead stakeholder management with public and private partners. Champion change management initiatives during organisational transformation. Optimise end‑to‑end operations across core functions and implement data‑driven decision frameworks. Drive innovation and digital transformation initiatives. Build and manage strategic relationships with private sector partners and lead negotiations for outsourcing and strategic partnerships. Align stakeholder interests and drive collaborative initiatives with healthcare institutions. Qualifications Minimum 15 years of experience with at least 8 years in senior operational management roles in healthcare or related industries. Advanced degree in Healthcare Administration, Business Administration, or related field. Proven track record in managing large‑scale healthcare projects and vendor relationships. Strong understanding of healthcare regulations, quality standards, and blood collection protocols. Demonstrated experience in change management and stakeholder engagement. Comfortable managing complexity, driving change across multiple stakeholders, and maintaining high standards while implementing innovative solutions. What we Offer Opportunity to lead transformational healthcare projects. Complex, challenging role with significant scope for innovation. Competitive remuneration package commensurate with experience. Seniority Level Director Employment Type Full‑time Job Function Administrative Industries Public Safety We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr



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