Team Lead, Diagnostics Solutions Support

3 days ago

Singapore Roche Full time

Overview
Team Lead, Diagnostics Solutions Support at Roche. This role leads a team of Application Support Specialists to deliver exceptional support for molecular diagnostics solutions, while fostering professional growth and collaboration with internal and external stakeholders.
Responsibilities
Leads & Develops High-Performing Teams: Manages and mentors a team of Application Support Specialists, focusing on professional growth, performance, and building a collaborative, customer-focused culture
Drives Strategic Support Initiatives: Plans and executes application support activities, ensuring they align with broader business priorities
Ensures Operational Excellence: Monitors key performance metrics and implements continuous improvement initiatives to enhance team performance and increase customer satisfaction
Manages Customer Relationships: Builds and maintains strong, long-term relationships with customers to ensure high levels of satisfaction
Facilitates Cross-Functional Collaboration: Works with internal and external stakeholders, including commercial, clinical, and global support teams, to introduce new solutions and resolve complex issues efficiently
Delivers Technical Support & Training: Provides direct support for product demos, training, and commissioning, while also designing and delivering in-depth technical training
Acts as a Subject Matter Expert: Serves as a subject matter expert in Molecular Diagnostics, staying current with industry trends and emerging technologies
Recommends Tailored Solutions: Proactively assesses customer needs to recommend customized support solutions and services that drive customer loyalty
Qualifications
Educational Background: Holds a Bachelor's or Master's degree in a relevant field such as Molecular Biology, Biotechnology, or Biomedical Sciences
Extensive Experience & Expertise: Possesses over five years of experience in molecular diagnostics and life sciences, with strong technical expertise in technologies like PCR, real-time PCR, and NGS
Proven Leadership: Has a demonstrated ability to lead, motivate, and develop a high-performing team
Effective Communicator & Strategist: Combines strong communication and interpersonal skills with a strategic, customer-focused approach to problem-solving and decision-making
Project & Time Management: Exhibits excellent time management skills and the ability to effectively handle multiple projects simultaneously
About Roche
Roche is an Equal Opportunity Employer.
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