IT Senior Service Desk and Asset Management Specialist
6 days ago
Overview IT Senior Service Desk and Asset Management Specialist Location: Lorong Chuan Working hours: 8am – 5pm / Fully on-site Responsibilities Deliver exceptional customer service by promptly and professionally addressing customer needs and concerns. Manage IT service incidents reported by users through the Service Desk Support Portal, specifically those related to personal computers, networks, platforms, and applications. Effectively resolve issues or provide alternative solutions to restore IT services to normal operation within the established Service Level Agreement (SLA). Escalate unresolved issues or additional support requests to the appropriate support team. Provide timely updates to customers regarding the status of outstanding issues in accordance with targeted service levels. Ensure accurate and comprehensive documentation of customer interactions and transactions within the IT ServiceDesk Management System. Oversee the life cycle management of IT assets, including the registration, tracking, and decommissioning of hardware devices and software licenses. Conduct upgrades to PC hardware and software, which includes regular maintenance and installation of service packs, patches, and applications. Remain updated on product knowledge, policies, and procedures to furnish customers with accurate and relevant information. Manage the non-infrastructure IT hardware and software product life cycle. Ensure that personal type assets are tracked, received, recovered, deployed and retired in a controlled and compliant way. Responsible for inventory data quality and ongoing data accuracy. Track Software Subscriptions and licences used on personal devices, to maintain compliance. Maintain and report on metrics for Hardware, Software and Licensing. Execute additional responsibilities as directed by the Head of IT Operations and Business Partnering, the Helpdesk Manager, or other designated personnel within the company. Qualifications At least 3 - 5 years of hands-on experience working with school-based or related enterprise systems. Strong analytical and problem-solving skills are essential. The ability to think creatively and identify technical issues for effective resolution is important. A high standard of customer service skills is necessary. Intermediate knowledge of Office 365, Azure, Google Workspace for Education and Google Admin platforms. Ability to effectively prioritize tasks under pressure, and experience in working in a team-oriented and collaborative environment. Knowledge of JAMF and/or Microsoft Intune is a plus. Strong written and oral communication skills. Proven ability to provide support for the following: Microsoft Windows 10 and later; Apple iOS; Apple macOS; Microsoft Office 365 application suite; Google Workspace (formerly G Suite); IT hardware support for both Apple and Windows devices. Diploma or degree in IT related discipline. Advantage if you have: ITIL-related certifications; Microsoft-related certifications; Apple-related certs. How to apply Please submit your updated resume in Word format by using the Apply Now button. We regret that only shortlisted candidates will be notified. Email resume to People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore . Tel: EA License Number: 02C4944Registration Number: R Posting Personnel: Yeoh Xianni Sherry Ref: V #J-18808-Ljbffr
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