Business Analyst

2 days ago


Singapore APAR TECHNOLOGIES PTE. LTD. Full time

About the Role We are looking for a detail-oriented Business Analyst to oversee client engagement, onboarding, and feedback management for our organisation's products and services. You will play a key role in ensuring a seamless onboarding experience, monitoring the client journey, and maintaining high levels of satisfaction and adoption across our digital ecosystem. Key Responsibilities Client Enquiry & Requirement Handling: Manage and respond to client enquiries, clarify requirements, and provide accurate information on our products and services. Briefing & Onboarding: Conduct onboarding sessions to ensure clients understand our systems, processes, and available services. Onboarding Monitoring & Support: Track onboarding progress, troubleshoot issues, and ensure clients are successfully integrated into our platform. Client Journey Monitoring: Monitor and assess client engagement to identify opportunities for process or experience improvement. User Satisfaction Surveys: Plan, execute, and analyse client satisfaction surveys to collect actionable insights. Client Feedback Management: Collect, review, and respond to client feedback promptly; escalate issues when necessary and work with internal teams to implement improvements. Qualifications Must be eligible for Singapore MSD CAT 1 security clearance. Bachelor's degree in Information Technology, Business, or a related discipline. 2+ years of experience as a Business Analyst, preferably in IT, SaaS, or cloud-based projects . Proficiency in business process modelling and analysis techniques . Strong communication, stakeholder management , and presentation skills . #J-18808-Ljbffr


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