
L1.5 Data Centre Infra Engineer
2 weeks ago
Job Responsibilities:
- Perform hands-on support for hardware installation, decommissioning, and replacement of servers, network, and storage equipment.
- Conduct physical cabling (copper and fiber), power connections, and hardware racking/stacking based on deployment plans.
- Support advanced remote hands tasks such as device reboots, BIOS configuration, media swaps, and console access under L2 guidance.
- Monitor and respond to alerts or incidents from infrastructure monitoring tools , escalating to L2/L3 teams when necessary.
- Execute and log routine operational checks , inspections, and data centre walkthroughs to ensure compliance and uptime.
- Maintain accurate documentation of rack layouts, asset inventory , cabling maps, and patch records.
- Assist in troubleshooting issues at the physical layer and provide root cause details for escalated cases.
- Coordinate with internal teams and vendors for deliveries, installations, and scheduled maintenance activities.
- Adhere to strict data centre security, safety, and access control protocols .
- Support change control and incident management processes through timely updates in ticketing systems
Job Requirements:
- Diploma / Degree in IT, Computer Engineering, or a related discipline.
- 1–2 years of experience in a data centre, NOC, or infrastructure support role.
- Working knowledge of server and network hardware , structured cabling standards, and basic configuration interfaces.
- Familiarity with data centre operations tools (e.g., environmental monitoring, access control systems).
- Experience using ticketing and workflow systems (e.g., ServiceNow, Remedy).
- Physically capable of lifting and moving equipment in accordance with safety guidelines.
- Strong attention to detail , task ownership, and willingness to follow SOPs.
- Comfortable working in a shift-based or on-call environment as required.
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