Healthcare Care Coordinator

5 days ago

Singapore beBeeCare Full time

Job Title: Care Coordinator

We are seeking a skilled and compassionate Care Coordinator to join our team. In this role, you will be responsible for providing coordination and continuity of patient care across the healthcare continuum.

As a Care Coordinator, you will work closely with patients, families, and caregivers to develop personalized care plans that meet their unique needs. You will also collaborate with healthcare teams, community service providers, and government agencies to ensure seamless care transitions.

Key Responsibilities:

  • Attend to medical queries received via a 24/7 integrated telephone hotline and provide support to patients and caregivers.
  • Escalate medical queries to appropriate medical providers and follow up on case closure.
  • Perform triaging for transitional care referrals and right-site care to other external providers when necessary.
  • Triage and assess patient's medical-nursing, psycho-social, functional status, and daily activity needs, as well as their existing support system availability upon enrolment into program.
  • Provide guidance and assistance to Care Manager Associates in escalation of complex medical calls or referrals triaging when needed.
  • Implement appropriate care coordination and transitional case management and evaluate outcomes accordingly.
  • Synthesize assessment information to prioritize care needs and develop care plans and goals together with patients and/or family/caregivers, with discussion with patient's care team as well as community partners involved (if any).

Requirements:

  • Degree or equivalent professional qualifications in Nursing, Social Work, or Allied Health profession.
  • 3-5 years of experience in healthcare settings is preferred.
  • Knowledge in geriatric and community care will be an advantage.
  • Ability to perform 24/7 shift work is required for this role.
  • Strong team-player, with natural ability to interact with healthcare staff and community partners of all levels.
  • Organised, analytical, able to fit different pieces of the puzzle together.
  • Pleasant disposition, approachable, with strong interpersonal and relational skills.
  • Good verbal and written communication skills. Ability to use local languages and dialects will be an advantage, especially coupled with experience interacting with and managing patients and caregivers.
  • Independent worker, with strong initiative.
  • Comfortable with ambiguity, unchartered territory, enjoy challenges and problem-solving. Enjoys continuous improvements and embrace changes to actualize new initiatives.
  • Equipped with basic computer skills in MS Words, Excel, and PowerPoint.

Benefits:

  • A competitive salary package that reflects your value to the organization.
  • Opportunities for professional growth and development through training and mentorship programs.
  • A dynamic and supportive work environment that fosters collaboration and teamwork.

Others:

Please note that only Singapore Citizens and Singapore Permanent Residents may apply for this position.

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