Journey Strategist

3 days ago

Singapore UBS Full time

Join to apply for the Journey Strategist role at UBS Responsibilities Lead the end-to-end design and continuous improvement of client journeys, ensuring alignment with business goals and regulatory requirements. Translate strategic objectives into actionable journey maps and experience blueprints. Collaborate with cross-functional teams to define KPIs, success metrics, and feedback loops for journey performance. Leverage data and AI insights to identify pain points, opportunities, and personalization levers. Act as a thought partner to product and design teams, bringing a client-centric and strategic lens to solution development. Contribute to the broader transformation agenda of the OnePass program by embedding journey thinking into delivery. Your team As a Journey Strategist within the GWM AI BaC team, you will play a pivotal role in shaping and optimizing client journeys across digital and assisted channels. You will work closely with product owners, UX designers, data scientists, and business stakeholders to define and deliver seamless, personalized, and value-driven experiences for UBS clients. Qualifications Proven experience in journey strategy, service design, or customer experience roles, ideally within financial services or consulting. Strong understanding of digital product development, agile methodologies, and design thinking. Ability to synthesize complex data and translate it into actionable insights and narratives. Excellent stakeholder management and communication skills. Familiarity with AI-driven personalization and digital onboarding is a plus. Wealth Management / Private Banking knowledge or experience (especially on KYC/AML topics). AI experience or at least high interest and motivation to learn and shape the future of AI agentic redesign of processes. About Us UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment

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