#SGunited Jobs Service Desk Quality Assurance Manager

5 days ago


Singapore ITCAN PTE. LIMITED Full time

Qualifications Analytical Skills: The ability to analyse data, identify trends, and draw meaningful conclusions is crucial. Attention to Detail: QA Manager needs to be detail-oriented to accurately assess interactions and identify areas for improvement. Problem-Solving Skills: They need to be able to identify issues, analyse their root causes, and develop solutions. Knowledge of Service Desk Operations: Understanding service desk processes, key performance indicators (KPIs), and customer service best practices is important. Ability to Provide Constructive Feedback: QA Manager needs to be able to provide feedback in a way that is helpful and motivating for agents. Experience with Quality Assurance Processes: Experience in quality assurance, call monitoring, and performance management is often required. Continuous Improvement: A vital role in ensuring a positive customer experience and driving continuous improvement within the service desk #J-18808-Ljbffr



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    1 week ago


    Singapore RSM SG ASSURANCE LLP Full time

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