VINCAR PTE. LTD.

1 week ago


Singapore VINCAR PTE. LTD. Full time

Roles & Responsibilities Responsibilities: Warranty Administration · Register, submit, and monitor warranty claims in accordance with manufacturer guidelines for various brand under Vincar Group (GAC, Aion, Proton and Sokon). · Review technician repair reports to ensure claims meet warranty policy requirements. · Liaise with technical and service advisors to clarify claim details and gather supporting documents. · Keep track and follow up with manufacturer for the claim status. · Maintain detailed records of all warranty jobs, parts replaced, and reimbursement status. · Liaise with finance for warranty matters (record and invoicing). · Assist in warranty audits and ensure all documentation is compliant. Aftersales Administration · Key in and maintain accurate customer database. · Provide support for aftersales administrative work. · Prepare and draft out daily, weekly and monthly service report and upcoming/overdue maintenance. · Customer reception and provide high level of service attention. · Performs any other ad-hoc duties as assigned by the supervisors. Requirements: · Minimum 2 years of relevant experience. · Be resourceful and process a multi-tasking attitude. · Strong understanding of electrical and electronic systems, high-voltage safety protocols, and vehicle networks. · Excellent problem-solving skills and attention to detail. · Effective communication skills, both verbal and written. · Ability to work independently and as part of a team in a fast-paced environment. · Strong commitment to safety and adherence to established protocols. · Flexibility to adapt to changing technologies and industry trends. Tell employers what skills you have Warranty AdministrationTroubleshootingMicrosoft OfficeMicrosoft ExcelAftersalesAbility To Work IndependentlyAdministrative WorkInvoicingElectricalAdministrationAttention to DetailAuditsWarrantyCommunication SkillsDatabases


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