Senior Manager, Business Enablement and Control Excellence

Senior Manager, Business Enablement and Control Excellence Join to apply for the Senior Manager, Business Enablement and Control Excellence role at American Express in Singapore. Responsibilities Support the operationalization and continuous improvement of the control framework across business lines to ensure regulatory compliance, mitigate operational risks, and enhance operational efficiency. Partner with Compliance, Control Management, and the General Counsel Organization to embed effective controls into day-to-day business operations and support scalable, secure growth. Assist in defining, implementing, and maintaining preventive and corrective controls across business operations within the IC Singapore team. Coordinate and facilitate business ownership for IC Singapore risk assessment and control processes such as Process Review Self-Assessment (PRSA), Risk and Control Self-Assessments (RCSA), and Regulatory Change Management (RCM). Provide support for new product and feature launches, process automation efforts, and business enablement initiatives through appropriate risk and control mechanisms. Manage brand approval processes in alignment with market-specific requirements and global branding guidelines. Support the execution of local marketing plans to ensure consistent and compliant brand presence in the market. Collaborate with product and technology teams to gather and define business requirements for control monitoring dashboards, reports, and analytics solutions. Conceptualize and set up processes and systems to drive retention of target customers throughout the lifecycle. Develop and maintain database workflows for scheduled data refreshes and the automated delivery of reports to key business stakeholders. Translate business needs into actionable data solutions, including the collection, visualization, and analysis of customer and financial data. Contribute to innovation in data capabilities by exploring and applying advanced technologies (e.g., automation, machine learning) to enhance operational effectiveness and support business growth. Provide strategic leadership in developing operational processes for cross portfolio new product or feature launches, MAPs, process automation initiatives, and business enablement efforts. Drive the operational delivery of full suite of customer lifecycle engagement marketing, including onboarding, early engagement, engagement across all products, and develop strategies to retain customers in line with the IC product line strategy. Qualifications At least 8+ years of working experience in the cards, financial services, and premium lifestyle products and services market. Knowledge of Python and SQL programming languages is advantageous. Strong sense of personal accountability and experience in process efficiency improvement. Strong understanding of regulatory requirements in the region (AML/KYC, consumer protection, financial crime, etc.) and internal control frameworks. Experience in stakeholder management, process improvement and strategic planning. Analytical mindset: able to translate data, metrics, and trends into action; comfortable with dashboards, reporting, root-cause analysis; strong customer focus. Change leadership: ability to drive process improvement, automation, simplification. Excellent communication skills, both written and verbal; ability to present complex risk issues to senior leadership in a clear, concise manner. A team player with strong leadership skills and interpersonal skills; people leaders experience essential. Minimum Bachelor Degree in Business, Marketing or Banking & Finance Benefits Competitive base salaries and bonus incentives. Support for financial-wellbeing and retirement. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location). Flexible working model with hybrid, onsite or virtual arrangements depending on the role and business need. Generous paid parental leave policies (depending on location). Free access to global on-site wellness centers staffed with nurses and doctors (depending on location). Free and confidential counseling support through our Healthy Minds program. Career development and training opportunities. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. #J-18808-Ljbffr