Assistant Manager, Business Enablement and Control Excellence

International Card Services (ICS) is charged with the mission of "changing the world at work" by delivering unique value and service to our card members to 'have their backs' and create value, growth, and opportunity for all our stakeholders. As a key growth market, Singapore requires dedicated leadership to provide ongoing and accelerated growth by optimizing our acquisition and marketing channels to bring value to our customers and continually innovate and optimize our marketing and operations to create the best customer experience, maximize engagement, and drive stakeholder value.

Responsibilities:

The Assistant Manager, Business Enablement is responsible for:

Control Excellence

i) Control Governance

• Assist in the implementation of control processes to support compliance and mitigate operational risks.
• Collaborate with internal teams to ensure controls are followed in day-to-day business operations.
• Help monitor key risk and control metrics, and provide support in preparing documentation for assessments such as PRSA, RCSA, and RCM.
• Participate in reviews for new initiatives (products, features, processes) to identify potential control gaps and suggest improvements.

ii) Brand Governance

• Support the brand approval process by coordinating between local teams and global brand teams.
• Ensure compliance with brand guidelines in local marketing activities and materials.
• Business Enablement, Analytics & Data Capabilities
• Work with product and technology teams to develop and maintain dashboards, reports, and control monitoring tools.
• Set up processes and system in place to drive retention of target customers throughout the lifecycle. Automate recurring data refreshes and reporting tasks to improve efficiency and data accuracy.
• Support the development of data-driven insights by preparing visualizations and reports based on customer and operational data.
• Help automate routine reporting and data extraction tasks to improve operational efficiency.
• Execution of operational processes for cross portfolio new product or feature launches, MAPs, process automation initiatives, and business enablement efforts.

Qualifications:

• At least 1-3 years working experience. Prior experience and knowledge of the Cards, Financial Services Market
• Basic understanding of internal controls, control governance, or compliance frameworks
• Proficient in Excel; familiar with data tools (e.g. SQL, Power BI, Tableau) is an advantage
• Experience in working with cross-functional teams such as legal, compliance, marketing and technology
• Analytical mindset with attention to details
• Excellent communication skills, both written and verbal; ability to present complex risk issues to senior leadership in a clear, concise manner
• Detail-focused and action-oriented
• Minimum Bachelor Degree in Business, Marketing or Banking & Finance

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.