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Exec - Quality Assurance (QA-006)

3 weeks ago

Singapore ST Logistics Full time

Overview
Position: Exec - Quality Assurance (QA-006) at ST Logistics. The Executive is responsible for quality control activities in accordance with regulations and requirements and inspects incoming, in-process and outgoing products/shipments for adherence to quality requirements. He/She assists with quality queries, customer complaints and audits. Basic knowledge in regulatory affairs and compliance standards helps align the organisation's QMS with international and national regulatory standards for compliance.
Job Summary
Executive is responsible for quality control activities in accordance to regulations and requirements and inspects incoming, in-process and outgoing products/shipments for adherence to quality requirements. He/She is able to assist quality queries, customers complaints and audit. Preferably basic knowledge in regulatory affaris and compliance standards to align the organisation's QMS with international and national regulatory standards for compliance. In addition, he can recommend continuous improvement and enhance department operations. He is able to support in designing documentation guidelines and templates, as well as delivers quality-related training.
Responsibilities
Quality control activities in accordance with regulations and requirements; inspect incoming, in-process and outgoing products/shipments for adherence to quality requirements.
Assist quality queries, customer complaints and audits.
In addition, recommend continuous improvement and enhance department operations; support in designing documentation guidelines and templates, and deliver quality-related training.
Manage customer relationships
Perform records and documentation of customer engagements.
Propose customer requests that deviate from signed contractual agreement at the guidance of the manager.
Report and assist customer dissatisfaction of products, service standards while working with relevant parties to resolve issues.
Initiate products services/technical nuances related to product and services and/or product and service offerings.
Contribute to continuous improvement and technology advancement
Support research on product and material development to enhance product value for customers.
Propose adoption of new technologies and procedures to support productivity and innovation.
Perform and apply quality audit data for data analytics.
Apply lean practices for Quality activities.
Facilitate achievement of quality expectations and standards
Perform Quality activities and generate monthly report for near miss, complaints, non-conformance products and deviation reports and ensure the results to meet KPIs.
Support internal and external quality audit programmes
Identify process improvements to address identified product quality issues.
Report complaint management activities, including investigation and vigilance reporting, quality incidence (non-conformity), and deviation and incidents handling and reporting.
Perform quality control activities
Perform day to day quality control activities adhere to production schedule.
Perform inspection of incoming, in-process and outgoing products/shipments for adherence to quality requirements
Propose investigation root cause and recommend corrective and preventive measures.
Execute facility maintenance for critical equipment.
Execute maintenance programme.
Execute engineering projects.
Assist in implementation of maintenance and engineering risk assessments, processes and work instructions.
Manage document control measures
Maintain electronic and hardcopy documentation to ensure adherence to Standard Operating Procedures (SOPs) and requirements.
Apply documentation management system.
Update and distribution of documents as required.
Prepare information needed for audits of the documentation management system.
Record results of document control audits.
Manage Quality related training
Assist and support training on QMS, regulatory and other requirements.
Propose training programmes and materials for QMS, regulatory and other requirements.
Collect training data outcomes and effectiveness.
Qualifications
Proficient in MS Office Applications / Microsoft Power Platform Applications
Strong analytical and problem-solving skills
Excellent Communication and interpersonal skills
Ability to work independently and manage multiple priorities
Strong attention to detail and organisational skills
Professional Qualifications & Relevant Experience
1-3 year of relevant experience
Diploma/Degree in pharmaceutical science or health science or related field
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Quality Assurance
Industries: Transportation, Logistics, Supply Chain and Storage
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