Inside Sales Manager

2 days ago

Singapore WOLTERS KLUWER SINGAPORE PTE. LTD. Full time
As the Inside Sales Manager , you will build and lead a high-performing Inside Sales team responsible for generating qualified pipeline through both inbound lead qualification and structured outbound outreach.
This is a full-time permanent position, based in Shenton Way, Singapore (hybrid working, working from home 3 days per week).
ABOUT THE ROLE
  • Lead, coach, and grow the Inside Sales team to consistently achieve and exceed qualified pipeline targets and KPIs.
  • Work with the global COE and localize best practise inbound qualification workflows and outbound prospecting strategies.
  • Collaborate closely with Marketing to optimize inbound lead flow, MQL handling, and campaign alignment.
  • Partner with Sales to ensure a smooth and effective lead handoff process, with clear qualification criteria and feedback loops.
  • Own and continuously refine outreach cadences, messaging, objection handling, and tool usage.
  • Monitor team performance and pipeline contribution using key metrics (e.g., SALs, SQLs, conversion rates, response rates).
  • Manage the team's day-to-day operations, including performance tracking, CRM hygiene, and pipeline forecasting.
  • Provide coaching and training to Inside Sales reps to strengthen discovery, product knowledge, and consultative selling skills.
  • Report regularly to senior leadership on team performance, pipeline trends, and areas for improvement.

ABOUT YOU
  • Proven experience managing or scaling an Inside Sales or Sales Development team in a B2B SaaSenvironment in APAC.
  • Deep understanding of inbound lead qualification, outbound pipeline generation, and the B2B buying journey.
  • Skilled in using CRM and sales engagement tools (e.g., Clari, Salesforce, LeadIQ, Clay, Outreach, 6Sense, etc.).
  • Demonstrated ability to coach junior sales talent and build high-performing teams.
  • Strong analytical mindset with the ability to track, interpret, and act on performance data.
  • Excellent communication, collaboration, and stakeholder management skills.

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