Hotel Reservation Coordinator

5 days ago

Singapore beBeeCoordinators Full time

**Job Description:**

  • We are seeking a skilled Hotel Reservation Coordinator to join our team.
  • This role is responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

The ideal candidate will be able to identify guest reservation needs and determine the appropriate room type. They will verify availability of room type and rate, explain guarantee, special rate, and cancellation policies to callers, and accommodate and document special requests.

The successful candidate will also be responsible for answering questions about property facilities/services and room accommodations, following sales techniques to maximize revenue, inputting and accessing data in the reservation system, and identifying special room reservation types.

Additionally, they will follow proper escalation procedures when addressing guest concerns, maintain confidentiality of proprietary information, protect company assets, protect the privacy and security of guests and coworkers, welcome and acknowledge all guests according to company standards, and assist individuals with disabilities.

**Required Skills and Qualifications:**

  • Friendly and approachable communication style
  • Strong problem-solving and analytical skills
  • Able to work well under pressure and handle multiple tasks simultaneously

**Benefits:**

  • Opportunity to work in a fast-paced environment
  • Competitive salary and benefits package

**Others:**

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and organized individual who is passionate about delivering excellent customer service, please submit your application today.

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