Desktop support Engineer
2 weeks ago
Position Number : KTSB Main Skills: 2+ years of experience in a help desk/deskside role 2 years of Windows 10 experience, MSOffice Flexible work schedule to include weekends and overtime as required Experience troubleshooting PC hardware and software (MAC knowledge a plus)Experience with Active Directory and SCCM. Basic networking experience Ability to multitask and work in a fast pace work environment, Excellent organization skills and attention to details Ability and willingness to work in a collaborative team environment Ability and willingness to learn new technology and software Ability to operate or learn to operate scissor lifts and boom trucks to access elevated network equipment. To provide support for on call escalations and doing root cause analysis of given issue To independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies Work on value adding activities such Knowledge base update & management Training freshers, coaching analysts To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Details: Field Services operations provides onsite support for the installation, troubleshooting and maintenance of onsite IT systems that cannot be done remotely. FSO works onsite to resolve issues where either a physical presence, advance technical skills or local knowledge is needed to complete the task. Roles and responsibilities include, but are not limited to: Queue Management – Work within established Service Level Agreements (SLA) to ensure a timely response to support issues. Follow established escalation process if needed. Record all events/problems and their resolution in SNOW, including proper documentation and updates. Collaborate in the FSO knowledge repository. Assist in Hardware asset management. Install/reinstall image, rebuild laptops/desktops. Install, configure and/or update authorized software or firmware as per authorized standardsWarranty support for desktop and laptops. Follow company protocol in the disposal management. Diagnose and resolve incidents and problems with equipment and software. Smart hands and feet support for network, servers or other site-specific hardware or software. To include racking and assembling hardware as directed. Managing 3rd party onsite vendors on behalf of customer to ensure work is being completed correctly such as cabling or printer repair. Assist in the technology refresh process and in-flight projects. Assist in Crisis response activities. Willingness to learn and support new technology. Assist with hand-on training of new hires. Follow company logical and physical security protocol, to minimize risk to customer and company. Follow authorized workflow. Provide VIP/Executive support as outlines by customer. And other authorized task that fall within the work scope. Apply Now Resume Upload File Extension Allowed: Pdf, Doc, Docx | Max File Size: 2MB #J-18808-Ljbffr
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Desktop Support Engineer
1 week ago
Singapore RAPSYS TECHNOLOGIES PTE LTD Full timeWe're Hiring: Desktop Support Engineer!We are looking for a skilled and dedicated Desktop Support Engineer to join our team in Singapore. The ideal candidate will possess strong technical knowledge and excellent problem‐solving skills to provide top‐notch support to our users, ensuring their systems run smoothly and efficiently. Location: Singapore,...
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Desktop Support Engineer
3 days ago
Singapore SSquad Global Full timeDay to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...
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Desktop Support Engineer
2 weeks ago
Singapore Unison Group Full time $40,000 - $80,000 per yeara) Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation. b) Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel. c) Duty Engineers on standby are to answer all incoming calls within 10 rings. In...
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Desktop Support Engineer
2 weeks ago
Singapore Unison Group Full time $60,000 - $120,000 per yeara) Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.b) Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.c) Duty Engineers on standby are to answer all incoming calls within 10 rings. In the...
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Desktop Support Engineer
5 days ago
Singapore Rapsys Technologies Full timeRole: Desktop Support Engineer L2 Description: Working Hours/Shifts: 12 hours shift (day n night) Must have Talent / Skills: Good communication and excellent interpersonal skills, Proficient Desktop/Accessories skillset. Good to have Talent / Skills: ITIL Process Knowledge Industry Preference: WOG Preferred. **Job Type**: Contract Pay: $1,942.92 -...
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Desktop Support Engineer
1 week ago
Singapore Rapsys Technologies Full timeJob description - Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office - Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software - Use tools and methodologies to load, copy and customize operating system configurations for deployment - Responsible for...
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Desktop Support Engineer
3 days ago
Singapore Rapsys Technologies Full time**JD**: Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office 路 Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software 路 Use tools and methodologies to load, copy and customize operating system configurations for deployment 路 Responsible for...
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Desktop Support Engineer
2 weeks ago
Singapore INFORMA SOLUTIONS PTE. LTD. Full timeLooking for an ambitious Desktop Support engineers who can grow with organisation: - Setup/installation/configurations and Support of IT Systems like, Desktops/Laptops and Networking Equipment’s - Support our clients for all day to day operations (PC/Laptops/Servers/Network Equipment etc). - End user support for our clients and new projects. - Maintain...
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Desktop Support Engineer
2 weeks ago
Singapore Total IT Global Full time**Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: -** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...
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Desktop Support Engineer
5 days ago
Singapore Opensource Pte. Ltd. Full timeLocation : Changi Airport 5 day work week : Monday to Friday Job Title: Desktop Support Engineer About the Role We are seeking a highly skilled and motivated Desktop Support Engineer to join our IT team. In this role, you will provide advanced technical support to end-users, ensuring smooth operation of workplace technologies and a high standard of customer...
