Senior Associate, 3PL Transport Management

3 days ago


Singapore This is an IT support group Full time

Location:
Singapore
Department: Supply Chain & Logistics
Job Description
The Associate will be required to have a hands-on approach, to be on the ground and also be able to evaluate issues with a broad perspective with the company’s interests in mind. Apart from 3PL Management, the candidate will be managing RedMart’s fleet which will require them to liaise with cross-functional teams such as procurement as well as external fleet stakeholders.
Responsibilities
Monitoring Day-to-Day Last Mile operations
Monitor Delivery representative (DR) Attendance of 3PL partners in their respective Operational zones.
Working with 3PLs to ensure sufficient daily fleet drivers’ strength.
Supervise and direct activities for Last Mile delivery operations.
Ensuring all routes are attended to by their respective DRs on time.
Liaise with the In-house Driver fleet and Routing team for Ad-hoc exigencies.
Oversee Day-to-Day operations done by the 3PLs and measure their overall performance and growth with the main operational KPIs:
Delivery on time (DOT)
Failed Deliveries (FD)
Short Ships (SS)
Late Deliveries / Early Deliveries
Customer Experience
Analyse key operations indicators/metrics and highlight anomalies and/or trends that can be used for continuous improvement.
Cross-functional collaboration with Teams
To work with cross-functional teams to meet set Targets for Last Mile 3PLs.
Work with Training team to create onboarding program and materials for 3PLs to adhere to for new Delivery representatives (DR).
Work closely with Quality Assurance Team to ensure 3PLs are maintaining quality of RedMart’s products / Shipments during delivery.
Work closely with the Customer Experience team for any major escalations pertaining to Last Mile 3PL DRs.
Able to optimize or introduce work processes to enhance Last Mile performance and quality for 3PLs using Technology / Business Intelligence (BI).
Relationship Management with 3PLs
Build a working relationship and rapport with Last Mile 3PLs.
Work closely with internal stakeholders to ensure consistency in last mile performance.
Review delivery contractor performance and identify areas for where efficiencies can be gained in last mile delivery.
Ensure delivery contractor buy-in for the rolling out of new operational requirements and initiatives.
Respond to 3PL queries, validations and issues related to routes and performance.
Fleet Management
Liaise with Leasing partners and 3PLs on Fleet management and cost recovery.
Conflict and incident resolution for fleet related matters.
Identify opportunities for Environmental and Sustainable growth.
Process Optimization and Transformation
Review and interpret operational data to identify operational issues/gaps and provide solutions to optimize service levels.
Generate and maintain standard operating procedures and work instructions.
Job Requirements
Diploma holder with at least 3-5 years’ experience in Transport or Logistics with a focus on Last Mile Operations.
Experience in Fleet management is an added advantage.
A good understanding of fulfilment centre and transport operations.
Possess an analytical mind to view trends.
Proficient in MS Office, Excel in particular (Pivot Table & V-lookup).
Ability to draft Reports / Memos.
Ability to lead a team of Transport Associates to oversee Last Mile daily Operations.
Only prefer candidates who do not require visa to work in Singapore.
Must be comfortable to work 100% onsite at 47 Jalan Buroh.
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