Singapore Management University | Assistant Programme Manager/Senior Assistant Programme Manager
2 weeks ago
Program Operations Support
Manage pre-matriculation and daily operational matters for Postgraduate Professional Programs
Pre-matriculation duties include:
Collaborates closely with Recruitment and Admission teams on application timeline to ensure sufficient turnaround time for pre-term administrative works.
Gather pre-term administrative information from incoming students for logistics planning.
Prepare all pre-matriculation documents for communication to incoming students.
Plan and design orientation programme, including operational and logistical arrangements.
Co-ordinate with Registrar Office on online matriculation and ID verification.
Co-ordinate with relevant offices to arrange for presentation sessions, campus tours, etc. for Orientation
Prepare welcome pack.
Sources vendors who can provide the appropriate team building and leadership development programme suitable for students.
Executes all orientation activities, gathers feedback from students via an online platform, and evaluates external vendors.
Ensure compliance with program and Registrar policies and guidelines.
Stakeholders' Management
Act as a liaison between the Deanery, Academic Director, faculty, staff, and students.
Serves as the primary point of contact for students.
Provide personalized attention to the high-profile executives enrolled in the programs.
Address last-minute requests and follow-ups promptly, ensuring a high level of service standards.
Alumni Relationship Building
Recognize the potential high net worth and influential status of the students.
Contribute to the development of strategies to engage and foster relationships with the alumni.
Student's Financials
Serves as point of contact to students for all tuition fee billing inquiries including grant administration from external parties.
Reviews the aging report, following up with reminders to students as needed.
Resolves finance-related issues with Office of Finance.
Prepares budget submissions and track expenses for individual cost centers.
Events Management
Support Programme Manager in the administrative, operational, and logistics arrangement of events as and when required, e.g., Conferences/Workshops/Competitions/ Graduation Dinner/ Networking Events/Award Ceremony/Overseas segments.
Qualifications
Bachelor's degree with at least three years of related experience or a diploma with at least 5 years of related experience.
Prior experience relevant to this position or acquired in an educational setting will be advantageous.
Analytical and meticulous with an eye for details.
A good team player, independent and initiative.
Ability to multi-task with good interpersonal and communication skills.
Decisive, with ability to work well under pressure.
IT savvy and proficient in MS Office Applications (Excel, Word, Powerpoint).
Excellent written and spoken communication.
Fluency in Mandarin would be an advantage.
Able to work on weekends and weekday evenings when required.
Other Information
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
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