Client Experience Manager
17 hours ago
At Capital Economics, we deliver independent macroeconomic and thematic insights through our real-time digital platform, challenging the status quo and partnering for our clients' success. We don't simply echo the mainstream views; our Economists originate the insights that matter, offering a new perspective that drives superior investment outcomes and profitable decisions. Our comprehensive coverage spans over 100 economies, and supports banks, financial and commodity markets and real estate sectors. By leveraging our bold insights, real-time and proprietary data services and analysis, clients receive differentiated value, and investors uncover profitable opportunities and identify risks that others miss. We don't just repeat and report the consensus headlines; using our unique methodologies we challenge them. We provide each member of our community the critical edge needed to navigate complex financial landscapes and make informed, profitable investment decisions. As a Client Experience Team Lead at Capital Economics, you will oversee strategic relationships with high-value clients while leading a team of Client Experience Managers. This player-coach role combines direct client ownership with leadership responsibilities, driving both individual and team success in delivering exceptional client outcomes. You will be responsible for ensuring clients derive exceptional value from our products and services, while driving platform adoption, engagement and long-term retention. This role requires deep commercial acumen, regional or segment specific expertise and a proactive approach to client lifecycle management. As a team lead, you’ll also mentor and develop team members, foster a culture of excellence and innovation, and contribute to the evolution of the Client Experience function. This role offers a pathway to broader leadership roles where you will drive strategy, scale operations, and influence company-wide client experience outcomes. Key Responsibilities: Client Lifecycle Management Own the end-to-end client journey from onboarding through renewal, ensuring consistent value realization and long-term satisfaction. Develop and execute tailored success plans aligned to client pain points, success metrics, and platform usage. Monitor client health scores and engagement metrics to proactively manage risk and retention. Guide team members in developing
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Client Experience Manager
1 week ago
Singapore Thye Hua Kwan Moral Charities Full timeCOMPANY DESCRIPTION **THK**MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. **THK**MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone...
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Client Experience Manager
3 days ago
Singapore TG Group Full timeOverview We’re hiring a Client Experience Manager! Location: 601 Macpherson Road, Grantral Mall (with site visits as required). Employment type: Full-time. Working Hours: Monday to Saturday (half-day); with client appointments during off-hours (time off in-lieu). As our Client Experience Manager, you’ll be at the heart of creating exceptional...
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Client Experience Manager
1 week ago
Singapore KALTURA ASIA PTE. LTD. Full time**This is us** Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization - live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to...
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Assistant Client Experience Manager
7 days ago
Singapore AUDEMARS PIGUET (SINGAPORE) PTE LTD Full timeThis position will be responsible to implement the brand’s client experience strategy, support the Management and be the bridge between Brand / Retail team and front line staff. The incumbent will play a key role in driving the understanding of client preferences, manage client engagement action plans, measure and ensure delivery of quality client...
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Associate, Client Experience Management
2 weeks ago
Singapore BlackRock Investments Full time**Associate, Client Experience Management**: **Location**: **Singapore, Singapore** Team: **Client Service** Job Requisition #**:R246545** Date posted**:Nov. 21, 2024
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Manager, Client Experience
17 hours ago
Singapore UOB Full timeJoin to apply for the Manager, Client Experience & Outreach role at UOB About UOB United Overseas
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Client Experience Executive
17 hours ago
Singapore Margin Wheeler Pte Ltd Full timeMargin Wheeler is Singapore’s leading corporate service provider, delivering award-winning incorporation, corporate secretarial, accounting, and tax solutions. We are looking for a service-oriented and detail-focused Client Experience Executive to ensure a seamless and positive journey for our clients from onboarding to ongoing service delivery. Key...
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Client Experience Specialist
2 weeks ago
Singapore Flywire Full timeCompany Description* Are you ready to trade your job for a journey**? **Become a FlyMate!* Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform,...
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Client Experience Specialist
7 days ago
Singapore Flywire Full timeCompany Description* Are you ready to trade your job for a journey? Become a FlyMate!* Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform,...
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HR Manager
17 hours ago
Singapore a Snaphunt Client Full timeOur client is a well-established consultancy firm serving the property development and construction sector. The Role We are looking for a driven and experienced HR Manager to join our team and oversee the full spectrum of HR operations. This role is ideal for professionals with a solid foundation in HR practices who are ready to play a strategic role in...
