Reservations Executive

6 hours ago


Singapore Pan Pacific Hotels and Resorts Full time

The Reservation Executive provides support by performing reservation duties such as: Managing and controlling the Apartments Inventory Optimizing the Apartments availability to yield maximum revenue Creation of reservation / extension of stay in HIS Preparing the Confirmation Letter / Letter of Offer / Extensions to the various departments. Primary Responsibilities for Pan Pacific Serviced Suites Beach Road (PPSSBR) & PARKROYAL Serviced Suites (PRSSIN)Reservations Prepare Daily Report for PPSSBR/PRSSIN Managed incoming calls for reservation department and replying to any reservations enquiry. Check and communicate incoming reservations special request with both properties operating departments Tracing of signed confirmation and signed credit card authorisation forms for bookings made through phone and email. Check daily room assignment for bookings that came through SiteMinder. Process bookings coming through Brands website, Ctrip, Flight Centre and Synxis. Cancel bookings with invalid credit card provided. Reply to guest’s enquiry from online booking channels Email to Front Office team to charge 1st night deposit / full deposit for all bookings received. Report to OTA website (Booking.com extranet) for unsuccessful deposit transaction Follow up on reported unsuccessful transaction and cancel the booking accordingly on timely manner. For brands website - Email to guest directly for unsuccessful deposit transaction. Send


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