Technical Support Manager II
12 hours ago
Overview Technical Support Manager II Date: Sep 24, 2025Location: Singapore, SG Requisition ID: 37314About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya InfinityTM platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you\'ll find a community that values your contributions and supports your growth every step of the way. Learn more at Job Information Job Code: Job Family: Services Job Function: Services Engineering Short Description Typically supervises up to 75 Remote Support Engineers through reporting supervisors. Plans and directs field post-sales remote support activities. Functions as advisor on projects assigned to the organizational unit; conducts customer and management briefings concerning operational decisions, scheduling requirements or contractual clarification. May have responsibility for revenue generation through sales of software/support services, consulting, and/or add-on applications. Work is performed with minimal direction and reviewed by senior management. Anticipates and identifies complex business needs and recommends solutions to complex problems. Experience 7 - 10 Years of Experience Education Preferred Certifications Qualifications • 7 - 10 years of experience in related field. Experience supervising Remote Support Engineers and coordinating field post-sales remote support activities. Ability to advise on projects, conduct customer and management briefings, and discuss operational decisions or contractual clarifications. May have responsibility for revenue generation through software/support services, consulting, or add-on applications. Strong problem-solving skills and ability to identify complex business needs and propose solutions. Footer Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. #J-18808-Ljbffr
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