Service repair manager

1 month ago

Singapore Kone México Full time

KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion. KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful. Why this role? The position focuses on managing the end-to-end (E2 E) repair process within KONE’s service business. This role covers everything from lead generation, sales funnel and opportunity management and eventually, the management of the service order execution liaise with various stakeholders and customers. The position is in active contact with the customer throughout the operational repair process and ensures the job is delivered and will be paid for. Also, coordinate the repair teams and ensure the parts are ordered and delivered on time to the required location. What will you be doing? Manage the entire repair business process, from initial lead to final service order, ensuring that repair opportunities are effectively captured, processed, and fulfilled. Drive sales lead generation and opportunity management by identifying and tracking repair leads to convert them into viable opportunities. Maintain visibility across the repair sales funnel, ensuring a smooth transition from one stage to the next, from initial contact through to deal closure. Monitor opportunity owners to update the status of each opportunity and work with operation teams to accelerate the conversion process. Plan, execute, and manage lead generation campaigns with the planner group. Evaluate campaign success by tracking the number of sales leads and optimize campaigns based on data. Ensure the opportunity to order process, bridging the gap between identifying opportunities and converting them into actual orders. Engage with customers on CAPEX-related discussions to understand their long-term investment needs. Work closely with the supervisors and operation managers to develop proposals for CAPEX opportunities. Provide supervisors and operation managers with necessary tools, resources, and insights to strengthen the pitch. Collaborate with operation managers and supervisors to anticipate customer needs and present solutions. Communicate with customers to ensure the order is delivered to specification and on time. Release service orders and confirm with customers the planned date. Ensure all parts are ordered and delivered in time to repair teams. Assign jobs to Maintenance Technicians, Repair teams, or Subcontractors as needed. Follow up on Repair Sales against Target and keep Supervisors informed. Understand more complex jobs and attend site as needed. Are you the one? Technical knowledge of repairs. Ability to use CRM, KONE tendering tools and KFM/ KONNECT/ SAP knowledge. Relevant level of product and solution knowledge. Understanding of KONE repair operational process for Service repairs. What’s On Offer Career progression opportunities within a global organization. Total reward elements that engage and motivate our employees. Comprehensive learning and development programs covering a wide range of professional skills. A lively working environment with supportive colleagues. To Be Considered Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly. #J-18808-Ljbffr

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