This is an IT support group | Senior Engineer, Customer Support Services

2 days ago


Singapore This is an IT support group Full time

COMPANY DESCRIPTION
1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.
We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.
Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.
DESIGNATION: Senior Engineer, Customer Support Services
RESPONSIBILITIES
1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.
This role is required to manage and support 1-Net's IT Services business, including Cloud Services, Managed Services, DC services, and Business Continuity Management Services.
Responsibilities:
Providing 2nd/3rd level support to Network Services
Problem resolution in customer network issues
Plan, implement, review and project manage network infrastructure projects and operations
Test, evaluate and recommend new networking products for customers
Review and continuously enhance existing network services
Improve network performance; optimize network usage and bandwidth usage and secure the core network
Optimize routing policies and capacity management to ensure minimal network latencies and outages
Secure network with relevant security policies
Responsive to solve network issues, on standby 24x7
Assist L1/L2 Engineers to handle customers' issues directly
Recommend suitable and relevant solutions to solve customers' issues
Provide maintenance support for all network infrastructure
Provide monthly network infrastructure performance review report and capacity planning recommendations
Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes and procedures.
Ensure timeliness & quality of project delivery.
Structured cabling system implementation and cross connect provisioning.
QUALIFICATIONS
Minimum Diploma or equivalent qualification.
In depth practical experience in LAN/WAN implementation which include router & switches setup and configuration.
Knowledge and experience with networking protocols, including BGP, VXLAN EVPN, OSPF, IOX-XR, NX-OS
Structured Network Infrastructure for Layer 2 & 3 support.
Certification in CCNA, CCNP is highly preferred
Shift work required
#J-18808-Ljbffr



  • Singapore This is an IT support group Full time

    Job ID: 16634Location: Land - 249 Jalan Boon Lay, SG Job Description: Develop system safety program plan, hazard analyses and risk assessment documents, safety assessment report and hazard logs based on contracted system safety and project requirements. Facilitate system safety reviews and assessment with project system safety working groups and seek...


  • Singapore This is an IT support group Full time

    Key Responsibilities Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs. Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May...


  • Singapore This is an IT support group Full time

    Job Description: Perform the maintenance service in a proper and correct manner as stated on the checklist. Attend emergency breakdown service as instructed by the team leader. Carry out testing & commissioning for A&A work and run the small size of project. Provide technical support to the Application Team. Co-ordinate with the Project and Application...


  • Singapore This is an IT support group Full time

    Our client: A regional IT solutions provider specializing in delivering comprehensive IT solutions to large enterprises. Their core offerings encompass CRM, omnichannel customer experience (CX), and IT service management (ITSM). They offer a full suite of services including strategic consulting, system implementation, integration, ongoing maintenance, and...


  • Singapore This is an IT support group Full time

    Key Responsibilities Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications. Performs startup activities through Tier II with limited support. Able to complete qualifications with minimal assistance. Completes quality repairs. Actively responds to fab issues by communicating with engineers in other locations...


  • Singapore This is an IT support group Full time

    Job ID: 13971Location: ST Engineering Hub, SG About ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse...


  • Singapore This is an IT support group Full time

    Job ID: 16534Location: ST Engineering Hub, SG About ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse...


  • Singapore This is an IT support group Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and...


  • Singapore This is an IT support group Full time

    Date: 23 Dec 2024Location: Singapore, Singapore Company: Singtel Group Are you looking for value adding and impactful work? Do you want to make a difference with your expertise?With us, you’ll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in...


  • Singapore This is an IT support group Full time

    Element has an opportunity for a Senior Engineer (6-month contract)to join our rapidly expanding team. As a member of the operations team, the Engineer position performs a variety of routine and non-routine testing assignments within the department assigned and ensures timely and accurate test results under minimal direct supervision. Job Duties:...


  • Singapore This is an IT support group Full time

    Customer Experience Manager At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with...


  • Singapore This is an IT support group Full time

    Share this job Mission Statement Lead all on-site activities of a project to assure cost-effective execution of project deliverables in accordance with contract specifications, quality standards, schedule, and safety requirements during the start-up, construction and/or erection, commissioning, maintenance phases. Your Responsibilities You will plan project...


  • Singapore This is an IT support group Full time

    Senior Engineer Play your part in our team succeeding You will be part of a well functional product team with responsibility to deliver digital solutions to optimize our Finance and Controlling capability in the LEGO Group. The product team is facing a big S4 implementation the coming year, and you will play a vital role in this implementation. You will,...


  • Singapore This is an IT support group Full time

    The incumbent will be responsible for providing technical support leading MHI-AP’s efforts as a regional after-sales service hub to expand the refrigeration system market in Southeast Asia. Roles & responsibilities After Services Sales Provide technical support in details to customers. Educate/support local service partners in Southeast Asia including...


  • Singapore This is an IT support group Full time

    An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that take your career to new heights. So, when you say hello to us, you are really empowered to say...“Hello BIG...


  • Singapore This is an IT support group Full time

    Job title: Senior Engineer I (Manufacturing Support)Location: Singapore Hiring Manager: Senior Manager, Manufacturing Support About The Job We deliver 4.3 billion healthcare solutions to people every year, thanks to the flawless planning and meticulous eye for detail of our Manufacturing & Supply teams. With your talent and ambition, we can do even more to...


  • Singapore This is an IT support group Full time

    Introduction to the job Our sector Customer Support takes responsibility for the installation, qualification, maintenance and continuous improvement of our systems at customer location. Its mission is to deliver best-in-class customer satisfaction. Due to recent technology advancement, we seek to augment our team with highly motivated and committed...


  • Singapore This is an IT support group Full time

    Job Purpose: The Services Engagement Manager is responsible for achieving sales and profit targets for Professional Services offerings related to the products TechData distributes while ensuring exceptional service delivery. This role balances Professional Services sales with Service Delivery, focusing on relationships with TechData's extended sales...


  • Singapore This is an IT support group Full time

    COMPANY DESCRIPTION Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity. We are committed to creating an inclusive and diverse workplace where talent...


  • Singapore This is an IT support group Full time

    About Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working...