Client Service Ambassador

6 days ago


Singapore Porcelain Pte Ltd Full time

Responsibilities & Duties Attend to customers professionally across all touchpoints in-store, phone, email, or appointment channels Respond promptly and clearly to customer queries and service needs Deliver a premium service experience and represent Porcelains standards in-store Maintain and update client interactions in the CRM system Offer service insights, skincare tips, and product knowledge that support client goals Build rapport and meaningful connections with clients to encourage return visits and trust Recommend solutions in a sincere and helpful manner Take ownership in resolving client issues and service recovery where needed Work closely with the team (therapists, managers, etc.) to ensure overall customer satisfaction Support basic retail operations: POS handling, store opening/closing,



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