IT Infrastructure Engineer

Overall Purpose of the Role
We are seeking an experienced and proactive IT Infrastructure Engineer to join our Singapore office. This individual will play a key role in supporting and maintaining our global infrastructure, ensuring high availability, performance, and security across our systems and networks. The role requires a mix of deep technical expertise, project leadership, and the ability to work independently in a fast-paced, dynamic environment.
Key Responsibilities
Provide day-to-day support and ongoing maintenance for network switches and routers across the Asia region.
Support and manage the global VMware virtualized infrastructure.
Oversee global backup and monitoring systems, addressing issues and alerts in a timely and prioritized manner.
Maintain and support voice infrastructure within the Asia region, including Cisco Unified Communications.
Act as a third-line support resource for both Windows desktop and server environments, delivering prompt and professional resolution to user requests.
Support all facets of IT infrastructure and contribute to end-user support when required.
Ensure all technical processes, procedures, and configurations are accurately documented and kept up to date.
Adhere to all company and team policies, standards, and procedures consistently.
Escalate relevant issues, concerns, or incidents to the line manager, including policy breaches and near misses.
Take an active role in business continuity planning and testing activities.
Champion cybersecurity by upholding the firm's standards and best practices.
Demonstrate the ability to work independently with minimal supervision, managing multiple ongoing tasks effectively.
Lead and take ownership of complex infrastructure projects, including large-scale deployments of hardware and software.
Research and propose solutions to technical problems and share knowledge with the broader team.
Support the Technology Infrastructure Manager with ad hoc responsibilities and initiatives.
Be available and contactable for after-hours support when required.
Act as a third-line support resource for both Windows desktop and server environments, delivering prompt and professional resolution to user requests.
Support all facets of IT infrastructure and contribute to end-user support when required.
Provide ad hoc desktop support as needed, including desk moves, onboarding of new joiners, and other hands-on tasks within the office environment.
Ensure all technical processes, procedures, and configurations are accurately documented and kept up to date.
Bachelor's degree in Computer Science or a related field (minimum 2:1 classification).
Professional certifications such as CCNA, VMware, or Microsoft credentials are highly desirable.
Experience
Minimum of 10 years' experience in a similar infrastructure role, ideally within an investment management or financial services environment.
Demonstrated ability to deliver technical projects in high-pressure, deadline-driven contexts.
Proven track record of successfully managing infrastructure operations at an enterprise level.
Skills
Required:
Proficient in Cisco Unified Communications, including Expressway and Jabber.
Strong understanding of Cisco switching and routing (CCNA level or higher).
Skilled in writing and using PowerShell scripts for automation and system management.
Hands-on experience with VMware administration and enterprise storage systems.
Familiar with Nagios, Grafana, and Prometheus for monitoring infrastructure.
Desirable:
Knowledge of Cisco AMP for endpoint protection.
Experience with Veeam backup solutions and deployment.
Familiarity with Nimble Storage systems.
Exposure to container technologies such as Docker.
Soft Skills
Excellent written and verbal communication skills.
Strong problem-solving and analytical abilities.
Effective at multitasking and prioritizing in demanding environments.
Resilient under pressure, with a calm and structured approach to incident response.
Proactive, can-do attitude with a strong sense of ownership.
High standard of customer service and user experience.
A reliable team player, collaborative and supportive of colleagues.
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