GMP TECHNOLOGIES
23 hours ago
Roles & Responsibilities Respond and resolve user queries efficiently with a service mindset, providing both technical and non-technical support for Singapore Branch users, ensuring clear, concise, and professional communication with users, technical teams, and senior management. Contribute to the development and implementation of Help Desk policies, procedures, and maintain detailed user request logs while creating comprehensive reports for stakeholders. Maintain the knowledge base/FAQ to reduce dependency on L2 and L3 support teams, and introduce processes to consolidate and manage all service requests flowing to the IT department. Support day-1 post-critical project cutovers as part of the Command Center team, acting as a liaison between users and technical teams to facilitate smooth communication and issue resolution during solution Go-Live periods. Maintain IT devices (iPads, Desktops, VDIs) and implement processes for comprehensive tracking and reporting, while possessing overall knowledge of IT infrastructure and networking devices in a financial institution. Qualifications Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related fields, with 5–8 years of IT experience, ideally within the financial services sector.preferably within the financial services industry. ITIL Foundation Certification, Microsoft Certified, CompTIA A+. Bilingual in English and Japanese, with strong communication skills in both languages, as the position required to coordinate with English and Japanese speaking associates. Japanese proficiency (JLPT N1/N2) is a plus. Familiarity with the MAS technology risk management framework and a comprehensive understanding of IT infrastructure within financial institutions. Solid knowledge of IT service management principles (ITIL certification preferred). Experience with IT service management platforms (e.g., ServiceNow, Jira). Strong customer service skills, excellent problem-solving abilities, and a proven track record of working effectively under pressure. Proven ability to collaborate across departments and with external providers to creatively solve complex issues. We regret that only shortlisted candidates will be notified. GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R This is in partnership with the Employment and Employability Institute Pte Ltd ( e2i ). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to GMP Technologies (S) Pte Ltd s PDPA and e2i s PDPA. Tell employers what skills you have Customer Service SkillsIncident SupportIT Service ManagementJapanese to English TranslationJapanese Language Proficiency TestJIRAIncident HandlingITILServiceNowJapanese
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Network Support
23 hours ago
Singapore GMP TECHNOLOGIES (S) PTE LTD Full timeRoles & Responsibilities Pre-Sales Collaborate with the sales team to assess customer requirements and recommend suitable satellite communication solutions based on vessel size and data usage needs. Design onboard communication networks that integrate seamlessly with the proposed satellite solutions. Carry out the installation and configuration of IT...
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System Engineer
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DevSecOps Engineer | Contract
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GMP TECHNOLOGIES
23 hours ago
Singapore GMP TECHNOLOGIES (S) PTE LTD Full timeRoles & Responsibilities Attend to and perform daily support, maintenance and troubleshooting onsite and offsite Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA To work with product team on any system enhancement or troubleshooting. Requirements: Diploma in IT or relevant discipline...
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Singapore GMP TECHNOLOGIES (S) PTE LTD Full timeRoles & Responsibilities Responsibilities Monitor, operate, and maintain the BMS to ensure smooth day-to-day building operations. Troubleshoot systems faults and equipment performance. Prepare reports on system performance. Identify opportunities to improve energy efficiency through BMS optimization. Provide technical support and training for Facilities...
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GMP TECHNOLOGIES
23 hours ago
Singapore GMP TECHNOLOGIES (S) PTE LTD Full timeRoles & Responsibilities Act as the primary owner and single point of contact for all Level 3 (L3) support issues. Record, track, and manage support incidents and vendor tickets through resolution. Maintain and manage the offshore support roster, including shift planning and assignments. Ensure adequate coverage during holidays, weekends (when applicable),...
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Senior Technical Manager
23 hours ago
Singapore GMP TECHNOLOGIES (S) PTE LTD Full timeRoles & Responsibilities Lead and manage the complete software development lifecycle—including analysis, design, development, implementation, testing, and support—for assigned applications. Serve as the Technical Manager overseeing the quality of team deliverables, ensuring adherence to established SDLC methodologies, tools, and standards, while planning...
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GMP TECHNOLOGIES
23 hours ago
Singapore GMP TECHNOLOGIES (S) PTE LTD Full timeRoles & Responsibilities Responsibilities: Conduct regular audits and updates in the inventory management system to ensure accurate tracking of heavy vehicle parts, tools, and machinery components. Perform routine calibration and preventative maintenance on heavy vehicle tools and workshop machinery to ensure they are in optimal working condition. Assist in...
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GMP TECHNOLOGIES
23 hours ago
Singapore GMP TECHNOLOGIES (S) PTE LTD Full timeRoles & Responsibilities Responsibilities Identifies, qualifies, and closes complex sales to new and existing Marine, Offshore Oil and Gas customers. Develops, maintains, and advances relationships with current and potential customers to cultivate new selling opportunities. Documents and communicates the status/feedback of customer to internal stakeholders....