Clinical Support Specialist
1 week ago
Salary: $3500 - $4200
Working Days & Hours: 5 Days, flexible working hours due to travel (discuss during interview)
Working Location: Island wide / global travel (Latam, Asean and Europe)
Reports to: Head of International Business
Position Summary
We are seeking a Clinical Support Specialist to provide expert support during coronary and peripheral Intravascular Lithotripsy (IVL) procedures. This field-based role combines in-procedure case support, physician and distributor training, and clinical trial facilitation. You will play a critical part in ensuring safe and effective use of our IVL platform, driving early adoption in key accounts, and gathering clinical insights to inform commercial and product strategies.
Key Responsibilities
1. Clinical Support & Training
- Provide real-time, in-person clinical support during IVL procedures to ensure optimal use of the Sonico-CX system.
- Guide clinicians through device preparation, imaging, and delivery, ensuring safe and effective technique.
- Deliver comprehensive training programs to physicians, nurses, cath lab staff, and field teams.
- Provide remote clinical support via on-call conference calls to assist distributor teams with urgent cases.
- Train and certify distributors (both online and on-site) on product use, ensuring competency in procedural support, troubleshooting, and education.
- Stand by for urgent distributor-notified clinical cases, with flexible availability for case calls or travel.
- Deliver technical presentations and conduct workshops at hospitals, clinical meetings, and distributor events.
- Build and maintain strong relationships with interventionalists and cath lab staff to support early adoption and sustained usage.
- Support setup and execution of local registries or observational studies, coordinating with sites on logistics, IRB submissions, and data collection.
- Engage with Key Opinion Leaders (KOLs) to support protocol development, feedback, and publication efforts.
- Present and support clinical trial materials (e.g., study protocols, IFUs, core lab manuals, CRFs).
- Support post-market clinical follow-up and data integrity monitoring at assigned sites.
- Serve as liaison between users and the marketing/R&D team to collect real-world product feedback and suggestions for improvement.
- Assist in documenting product performance, case reports, adverse events, and user experience insights.
- Maintain accurate records of site visits, training sessions, and case support via CRM or designated tools.
- Manage expense reports, training logs, and clinical documentation in a timely manner.
- Support additional strategic accounts across regions when needed.
- Bachelor's degree in biomedical engineering, Nursing, Life Sciences, or related field.
- 2 years of clinical support in interventional cardiology, radiology, vascular surgery, or cath lab environments or at least 1 year of medical device case support or clinical research experience.
- Familiarity with coronary or peripheral devices such as IVL, atherectomy, PTA/PTCA, or imaging catheters.
- Technically adept, with experience in console setup, catheter prep, and procedural imaging workflows.
Ong Boon Kiet (Travys) | R
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