Agile Project Management Office

Job Purpose
Project Overview: The Chorus project is a strategic initiative for Ocean Network Express, a leading global container shipping carrier. This multi-year program involves the complex transition of our core monolithic system into a modern microservices architecture.
Position Summary: The PMO assistant manager plays a pivotal role in enabling the successful execution of the Chorus project. This individual will support the PMO in fostering an agile culture, ensuring strategic alignment, facilitating cross-team collaboration, and providing critical insights into program health. They will act as a key enabler for our diverse agile teams, helping them to deliver high-quality software and achieve business objectives within a large-scale, distributed environment.
Primary Job Description (Describe the major duties of this position)
Key Responsibilities:
a) Program Coordination & Facilitation:

• Assist in the coordination of large-scale agile events, such as service design workshop, product design workshop, quarterly planning meetings, cross-team synchronization meetings, and stakeholder reviews.
• Facilitate communication and collaboration between agile teams, business stakeholders, and leadership across different geographical locations (Korea, Singapore, Vietnam).
• Help manage and track cross-team dependencies and impediments, escalating issues as necessary to ensure timely resolution.

b) Agile Gvernance & Process Support:

• Support the establishment and ongoing refinement of agile processes, standards, and best practices across the Chorus program.
• Assist in defining and tracking key performance indicators (KPIs) and metrics for program health, progress, and value delivery.
• Contribute to the development and maintenance of program-level dashboards and reports, providing transparency to all stakeholders.
• Help ensure adherence to agreed-upon agile frameworks (e.g., SAFe, LeSS, or a customized enterprise agile approach) and internal governance policies.

c) Tooling & Data Management:

• Support the administration and optimal utilization of agile project management tools (e.g., Jira, Azure DevOps) to ensure consistent data quality and reporting capabilities.
• Extract, analyze, and present data related to team performance, feature progress, and program velocity.

d) Risk & Issue Management:
- Assist in identifying, tracking, and monitoring program-level risks and issues, collaborating with teams to define mitigation strategies.
e) Knowledge Management & Continuous Improvement:

• Help organize and disseminate best practices, lessons learned, and relevant documentation across the program.
• Support the facilitation of Communities of Practice (CoPs) for various agile roles to foster knowledge sharing and continuous improvement.

f) Stakeholder Communication:
- Prepare and refine communication materials for various audiences, including executive summaries, program updates, and team-level communications.
g) Financial Oversight:
Budget Tracking & Forecasting: tracking overall program spending, forecasting future resource needs, and ensuring alignment with the allocated budget.
Position Qualifications and Experiences
Qualifications:
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
10+ years of experience in project coordination, project management, or a PMO role within a software development environment.
Experience in transformation project from enterprise level monolithic software to Micro Service Architecture using DDD (Domain Driven Design) in shipping and logistics industry
Experience in transformation from enterprise level waterfall project into large scale Agile project in shipping and logistics industry
Experience in transformation from on-premise enterprise infrastructure into cloud environment including DR (Disaster Recovery) system implementation
Demonstrated understanding and practical experience with agile methodologies is essential. Experience with scaled agile frameworks (SAFe, LeSS) is a significant plus.
Familiarity with software development lifecycle (SDLC) concepts, especially in a large-scale enterprise context.
Strong analytical skills with the ability to collect, analyze, and present data effectively.
Proficiency in agile project management tools (e.g., Jira, Confluence, DevOps, Rally) is highly desired.
Excellent communication, interpersonal, and facilitation skills, with the ability to work effectively with diverse teams across different cultures and time zones.
Proactive, organized, and detail-oriented with a strong sense of ownership.
Ability to adapt to a fast-paced, complex, and evolving environment.
Fluency in English (written and spoken) is required. (Given the international nature of the project).
Experience in the shipping or logistics industry.
Understanding of microservices architecture concepts.
Preferred certificates: GCP Associate Cloud Engineer GCP
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