Singtel Group | IT Service Desk Support

2 days ago


Singapore Singtel Group Full time

Are you looking for value adding and impactful work?
Do you want to make a difference with your expertise?
With us, you’ll be able to make it happen.
NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.
We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
What we do
We bring people and technology together.
We advance communities and transform industries.
We’re searching for a
IT Service Desk Support
to be part of our diverse team of talent here at NCS
If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you
What we seek to accomplish together:
This position provides the desktop support as the first contact point for customers. You will be responsible for providing prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses, and operations comply with standards.
Responsibilities
Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded to in a timely manner.
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level.
Maintain ownership of cases and follow up on reported issues until closure, ensuring accurate and complete relevant information is recorded.
Manage customer expectations and notify Team Lead in the event of unusual surges in calls of a specific nature.
Handle initial classification/prioritization of incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
A little about you
Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline.
Preferably with 1 or more years of related experience in Technology Administration. Some network knowledge will be an advantage.
Computer literacy in MS Office.
Proficiency in Technology will be an added advantage.
Independent, resourceful, result-oriented individuals with a "can-do" attitude.
About NCS Group
We want to create the extraordinary and impact millions of people every day.
We believe in building a talent-led delivery model to enable our best people to lead and to support them with the right structure, processes, and tools to ensure that our clients receive top quality services.
We want to invest in you
Great work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.
We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.
We’re here to make the extraordinary happen.
Learn more at ncs.co and our LinkedIn Career site.
#J-18808-Ljbffr



  • Singapore Singtel Group Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...


  • Singapore Singtel Group Full time

    Are you looking for value adding and impactful work?Do you want to make a difference with your expertise?With us, you’ll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more. We believe in utilizing...


  • Singapore Singtel Group Full time

    An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say...“Hello BIG...


  • Singapore Singtel Group Full time

    An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that take your career to new heights. So, when you say hello to us, you are really empowered to say...“Hello BIG...


  • Singapore Singtel Group Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...


  • Singapore Singtel Group Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...


  • Singapore Singtel Group Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Are you looking for value adding and impactful work?Do you want to make a difference with your expertise?With us, you’ll be able to make it happen. NCS is a leading technology services firm, operating across Asia...


  • Singapore Singtel Group Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...


  • Singapore Singtel Group Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...


  • Singapore This is an IT support group Full time

    Service Desk Engineer We are looking for an experienced full-time Service Desk Engineer to provide End User Computing or Service Desk support to the APAC Region in Singapore. Job Responsibilities: Provide level 1.5 End User Computing support and be well-versed in Windows OS. Diagnose end-user system failures and implement repair solutions. Diagnose printer...


  • Singapore Singtel Group Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and...


  • Singapore Singtel Group Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...


  • Singapore Singtel Group Full time

    Select how often (in days) to receive an alert: At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair,...


  • Singapore This is an IT support group Full time

    Our client is seeking a dynamic and results-driven Regional Service Desk Manager to lead and manage our regional IT support teams. The ideal candidate will have a proven track record in IT service management, exceptional leadership abilities, and a strong focus on end-user satisfaction. In this role, you will oversee the delivery of efficient and effective...


  • Singapore Singtel Group Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...


  • Singapore Singtel Group Full time

    Select how often (in days) to receive an alert: At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact andGrow both personally and professionally. By joining Singtel, you will be part of a...


  • Singapore Singtel Group Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...


  • Singapore Singtel Group Full time

    Select how often (in days) to receive an alert: At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair,...


  • Singapore Singtel Group Full time

    Select how often (in days) to receive an alert: Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called “The Catalyst Programme” which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while...


  • Singapore Singtel Group Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We...