Director, Change Management

16 hours ago
singapore, singapore standard chartered singapore Full-time
Job Summary This role works within the Corporate & Investment Banking (CIB) Coverage Change & Business Transformation team's Change Management function Provide Change Management expertise to effectively embed user-facing process and platform transformation across Client Lifecycle Management (CLM) and Know Your Client (KYC) domains for a global network of CIB users (Front, Middle, Back office). Role Responsibilities Deliver change management outcomes to embed target state with end users, including: Effective stakeholder engagement across impacted functions globally (Front Office, Middle Office, Operations, Compliance, Operational Risk) Communications and engagement planning, development and execution to drive awareness, understanding and support across a broad range of global stakeholders Change Impact Assessment delivery to articulate impacts between current and target state, identify and mitigate change impacts across impacted business units Training planning, needs assessment, content preparation and delivery across impacted stakeholder groups Defining and implementing means of tracking user change adoption; actively monitoring for and resolving any user adoption bottlenecks Support Product Owners in driving Business Readiness outcomes – including User Acceptance Testing user mobilisation, acting to mitigate post-live user support trends, etc. As a senior team member, flexibly work in both Individual Contributor and Team Lead roles depending on projects / initiative context Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered

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