Business Analyst

6 days ago

Singapore TikTok Full time

Overview Video Safety Operations (VSO) Reports & Insights Team architects diagnostic frameworks and builds automated data solutions to elevate operations performance. Our mission is to sustain a safer video ecosystem via data-driven excellence. Architect and maintain core metrics, scorecards, and interactive dashboards Drive performance through granular targets, root-cause analysis, and automated reporting Empower decisions with ad hoc insights, strategic guidance, and actionable business intelligence Responsibilities Design, update, and implement moderation performance data metrics & attribution frameworks. Set granular targets and design performance scorecards, monitor target completion rates, navigate root causes and coordinate cross-functional solutions for performance driving. Develop and maintain strategic data dashboards and automation solutions. Conduct topic deep-dive analysis to enable cross-functional decision making. Qualifications Minimum Qualifications: Bachelor’s degree or above in math/statistics/computer science/information systems related majors. 3-5 years of data analysis, business insights enablement or business intelligence experience. Profound knowledge of content moderation operations and strategies, such as quality measurement, capacity planning, target setting and performance scorecard planning. Professionalism in metric systems setup, attribution analysis and target setting methodologies. Proficiency in Data Visualization (Tableau/Power BI), SQL & Excel, Statistics, (Python as a plus). Proficiency in English and Mandarin as working languages for stakeholders in mandarin-speaking markets and cross-functional communications. Experience using Datapower & Aeolus and other TnS platforms as a plus. About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices worldwide. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our product helps people authentically express themselves, discover and connect. Our diverse teams create value for communities, inspire creativity and bring joy. We strive to do great things with great people, embracing curiosity, humility, and impact in a rapidly growing tech company. We maintain an "Always Day 1" mindset to achieve meaningful breakthroughs for our company, users, and communities. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people globally and our workplace reflects that diversity. We celebrate diverse voices and strive to create an environment that respects the communities we reach. Trust & Safety TikTok recognises that keeping our platform safe for communities is a demanding role. We are transparent about potential hazards, risks, and implications so candidates are well informed. We are committed to the wellbeing of all employees and provide comprehensive programs to promote physical and mental wellbeing throughout the employee journey. Wellbeing is a collective responsibility across teams to ensure a people-centered, innovative and integrated approach. #J-18808-Ljbffr

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