Svc Delivery Executive, Svc(IMS) Ldrship
7 days ago
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
The
Service Delivery Executive
is responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.
The activities include:
to assist the Service delivery Manager to ensure that the team conducts health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure
to assist the Service Managers to train and guide junior team members.
to ensure team reports IT asset management accurately and timely
to ensure accurate IT asset management reporting to the customer
What will you do?
Project Delivery
Act as a focal point for all support related queries and issues
Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
Review with support team to ensure that all support tasks and deliverables meet quality and service levels
Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
Notify/escalate any ‘out of scope’ variations to services to Service delivery manager
Notify/escalate critical issues or variations to service levels to Service delivery manager
Review and raise resource requirement
assist in resource forecasting and planning
Review, monitor and report project health status
Customer/Vendor Management
Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
Ensure that effective communication on the services delivered is provided to thecustomer (including monthly or weekly service delivery reports) with the agreed timeframes
Business Development
Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
The ideal candidate should possess:
At least 3 years of relevant experience in IT service delivery
Prior experience in IT Asset Management
Degree educated in a related field
We are driven by our
AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity —and we seek individuals who embody these values in both their professional and personal lives. We are committed to our
Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we
make the extraordinary happen.
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