Customer Operations Manager, Seletar

2 weeks ago

Seletar, Singapore Rolls-Royce Full time

Description Job DescriptionAccountable for in-region delivery of Services including fleet availability, flawless entry into service and resolution of complex customer issues. Operating in a shared-service model, the Customer Operations Manager will integrate Service Line and Engine Team deliverables to satisfy our customer commitments. Reporting to the VP Customer Operations, tasks will be prioritised in order of safety, contract commitment, availability assurance and finally, segmentation principles. The Customer Operations Manager will lead regional Customer Operations Officers and ASTs to ensure that all Services processes are being performed to specification for the Trent 1000 fleet and customers. The role will be customer facing but not primarily customer aligned. At Rolls‑Royce, we pioneer the power that matters to our customers, to society and to the planet. We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in‑service around the world; we’re keeping the world flying. Key AccountabilitiesTrent 1000 – Define & deliver critical customer delivery plans in accordance with Service Line & Engine Team policies. These will include focussed accountabilities for service line needs specific to a region (e.g. Specific Availability Services, dedicated IFS or OWS). This will also include the integration and execution of fleet campaign roll programmes. Use influence, VOC and local knowledge to prioritise outcomes that are proactive (e.g. co‑ordinating stagger plans in conjunction with the EMC), whilst managing reactive concerns. Work directly with customers as required to achieve this.Recruitment, development and task management of Airline Services Teams (ASTs) – and where appropriate, facilities – in‑region.Support Customer

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