
Excellent Customer Support Representative
3 days ago
Customer Service Professional
We are looking for a highly skilled Customer Service Professional to join our team. As a key member of our order fulfilment team, you will play a critical role in ensuring smooth customer interactions and delivering exceptional service.
About the Role:
- You will be responsible for processing customer orders using internal systems, responding to customer inquiries via phone, email, or chat, and working closely with sales and logistics teams to ensure timely and accurate order fulfilment.
- You will maintain accurate documentation of orders, changes, and cancellations, and assist in resolving customer complaints or escalations in a professional manner.
- In addition, you will propose improvements to enhance customer service processes and efficiency, and share customer feedback and insights with management to support service or product improvements.
Requirements:
- You must have GCE 'N' or 'O' Levels or equivalent, and at least 2 years of experience in Order Fulfilment or Customer Service.
- Prior experience in the food service or hospitality industry is preferred, and familiarity with order processing systems; knowledge of SAP S4 is an added advantage.
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