EUC Operations Lead

Join to apply for the EUC Operations Lead role at WhiteCrow Research We are global talent research, insight and pipelining specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client's in-house research. About our client Our client operates in the Information Technology Services and Information Technology Consulting Industry, with its headquarters rooted strongly in Singapore. It has its branches spread to more than 50 countries, providing employment to more than 240,000 people all over the world. Their core business is assisting clients in their Information Technology Management in technology operations, infrastructure and application. They believe in making their shared contribution to the Digital Transformation of the world. Responsibilities Strategy and Vision: Developing and executing a forward-thinking EUC strategy aligned with the overall IT and business objectives. Identifying emerging technologies and trends to enhance the end-user experience and drive innovation. Service Delivery and Management: Overseeing the delivery and management of all end-user computing services, including desktop support, laptop management, mobile device management (MDM), virtual desktop infrastructure (VDI), software deployment, and collaboration tools. Team Leadership and Development: Leading, mentoring, and developing a high-performing EUC team. Foster a collaborative and results‐oriented work environment. Managing team resources, budgets, and performance. End‐User Experience: Champion the end‐user experience, ensuring that services are user‐friendly, reliable, and meet the needs of the business. Implementing mechanisms for gathering user feedback and continuously improving services. Security and Compliance: Ensuring the security and compliance of all end‐user devices and systems, adhering to company policies and industry best practices. Collaborating with the security team to implement and enforce security measures. Asset Management: Overseeing the procurement, deployment, maintenance, and disposal of client's end‐user hardware and software assets. Ensuring accurate inventory management and cost‐effectiveness. Vendor Management: Managing relationships with relevant technology vendors, ensuring service level agreements (SLAs) are met and value for money is achieved. Evaluating and selecting new vendors as needed. Collaboration and Communication: Collaborating effectively with other IT departments (e.g., Infrastructure, Security, Applications) and business stakeholders to ensure seamless integration of EUC services. Communicating effectively with all levels of the organization on EUC‐related matters. Problem Management and Resolution: Overseeing the resolution of complex end‐user issues, ensuring timely and effective solutions. Implementing proactive measures to prevent recurring problems. Budget Management: Developing and managing the EUC budget, ensuring cost‐effective operations and investments. Project Management: Overseeing the execution of key Technology projects from initiation to successful completion, defining project scope and objectives, developing project plans and ensuring on‐time and within‐budget delivery while maintaining exceptional quality. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred. Minimum of 20 years of progressive experience in IT, with at least 10 years in a leadership role managing end‐user computing services. Strong technical knowledge of end‐user hardware, operating systems (Windows, macOS), mobile platforms (iOS, Android), desktop virtualization technologies (e.g., Citrix, VMware Horizon, Windows 365), collaboration tools (e.g., Microsoft 365) and Video Conferencing technologies (Crestron, Microsoft Teams Room). Experience with modern device management tools and methodologies (e.g., Intune, Jamf). Solid understanding of ITIL frameworks and service management principles. Excellent leadership, communication (written and verbal), interpersonal, and presentation skills. Strong problem‐solving and analytical skills. Ability to work effectively in a fast‐paced and dynamic environment. Experience managing budgets and vendor relationships. Additional Information Seniority level: Mid‐Senior level Employment type: Full‐time Job function: Information Technology Industries: Technology, Information and Media #J-18808-Ljbffr