Techical Support Analyst

7 days ago

Singapore TITANSOFT PTE. LTD. Full time
*Ring Ring* Your end-users need your help Will you rise to the occasion and answer the call, drawing on your expertise to solve the problem that they are facing at that moment? Our Technical Support Analysts are the "Batmen" of Titansoft, give them the bat-signal, and they will look into your issue and beat them into oblivion. *POW*
What a Technical Support Analyst does in Titansoft
  • Assist in product support for end users
  • Coordinate with team members to resolve reported problems by end users within SLA
  • Provide a single point of contact for end users to report problems
  • Work closely with team members to suggest and propose prevention methods or workarounds for problems
  • Be proactive with system monitoring, provide efficient solution and action before end users report / problems occur
  • Take responsibility on receiving reports or problems until the root cause is solved or preventive action is applied
  • Willing to perform 24/7 support duties on rotational basis
  • Perform tasks assigned by direct supervisor
What we are looking for in a Technical Support Analyst
Qualifications
  • Minimum Advance Diploma in Computer Science or related field
Experience
  • At least 1 year of technical support customer service experience in a corporate IT environment.
  • Basic knowledge in TCP/ IP networking as well as web services
  • Basic knowledge in web application development and support
Skills
  • Ability to work on their own initiative and be a self-starter
  • Detail-oriented and ability to consistently produce high quality, accurate work
  • Exceptional problem solving and troubleshooting skills
  • Willingness and ability to work cooperatively with others as part of a team
  • Flexibility in terms of responsibilities and working arrangements
  • Good interpersonal and communication skills with report writing and documentation skills
  • Ability to work under pressure for deliverables
What makes a (super) Technical Support Analyst in Titansoft AKA the "great to haves"
  • Candidates who are skilled in IIS, SQL, Logparser and Powershell
What everyone gets in Titansoft (psst. We didn't get that Great Place To Work in Singapore 2024 Award for nothing)
  • 18 days of rest and relaxation for each year (P.S. It gets even better over the years)
  • Competitive salaries and bonuses bench-marked against big players in the industry (Yeap, those companies)
  • Flexible working hours (Sleep in a little longer after fixing that pesky bug from last night)
  • Comprehensive insurance coverage
  • Wellness fund (Flexibilty to use it for medical, dental, EAP or even attraction parks)
  • Very well-stocked pantry (We've never heard of the term 'Hunger Games', nope)
  • Communities of Practice and Workshops catered for your growth and learning
  • Substantial subsidies and programs to keep that creative flow while having fun (Health promotion program, annual overseas company outing, an annual dinner that nobody will ever forget, etc.)
  • Hardcore work and hardcore fun
Working at Titansoft will probably be unlike any other careers you have ever had. Discover why you should join us

  • Techical Support Analyst

    4 days ago

    Singapore TITANSOFT PTE. LTD. Full time

    *Ring Ring* Your end-users need your help Will you rise to the occasion and answer the call, drawing on your expertise to solve the problem that they are facing at that moment? Our Technical Support Analysts are the "Batmen" of Titansoft, give them the bat-signal, and they will look into your issue and beat them into oblivion. *POW* What a Technical Support...

  • Business Analyst X3

    2 weeks ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    **Business Analyst x3 (SDLC/ No core Programming/ Entry level welcome) **- Basic salary up to $7,500 + Attractive Bonus + Attractive Benefits (depends on experience)** - **North East location** **- Entry-level welcome to apply. Training will be provided.** **- Good working environment** - **Good career progression**: - **Permanent...

  • Actuarial Data Insights Specialist

    5 days ago

    Singapore beBeeData Analyst Full time $90,000 - $120,000

    Actuarial Data Analyst Job DescriptionThis role is ideal for an actuary who enjoys working at the intersection of data analytics, automation, and actuarial science to drive operational efficiency and improve data-driven decision-making.We are seeking a highly analytical and detail-oriented Actuary to join our client's team in a top tier insurer, with a...

  • Helpdesk Support

    6 days ago

    Singapore Thong Siek Food Industry Pte Ltd Full time $4,000 - $6,000 per year

    **Job Purpose**: Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices. - Providing technical assistance (remote access) to ERP systems, Matching systems and Reporting systems. - Providing technical...

  • Support Analyst

    7 days ago

    Singapore Shell Infotech Full time

    **Support Analyst**: **Requirement Title**: - Support Analyst**Function**: - Java Technologies**No of position**: - 1**Experience**: - 3.00 - 12.00 (years)**Availability**: - Short Period**Location**: - Singapore**Status**: - Open**Support Analyst - Contract**: **RESPONSIBILITIES** 1) Work in fast paced environment for bank or financial house. 2)...

  • Business Analyst

    5 days ago

    Singapore IMPACT SUPPORT SERVICES PTE. LTD. Full time

    The role offers a hybrid work setup with 3 days in the office and the location is at Raffles Place. We prefer young graduates with 1-5 years of experience as a Business Analyst in the wealth management sector in business solution analysis, preferably in the financial services industry. As a Business Analyst, you should have strong analytical skills with the...

  • IT Support Analyst

    2 weeks ago

    Singapore Spearing Executive Search Full time

    Job Description We are looking for an IT Support Analyst that is meticulous with deadlines, a keen eye for detail and good social ability in order to communicate with the staff and solve their issues quickly and without issues. As an IT Support Analyst, you will be dealing with IT affairs such as ensuring that the employees overall installation,...

  • Support Analyst

    2 weeks ago

    Singapore Michael Page Full time

    Join to apply for the Support Analyst (L1 & L2 support)role at Michael Page Join to apply for the Support Analyst (L1 & L2 support)role at Michael Page A collaborative and supportive team environment. Career growth opportunities and continuous learning. A collaborative and supportive team environment. Career growth opportunities and continuous learning....

  • Site Engineer

    2 weeks ago

    Singapore SNK ENGINEERING & TRADING PTE. LTD. Full time

    Site work co-ordination with maincon and other contractors in terms of techical, drawings, work sequence. Review and Coordinate of design, method statement, safe work procedures. Keep record of daily activities, work progress, vo, inspection forms & testing results. Work with procurement department on materials submission, purchase order, delivery checking...

  • Support Analyst

    6 days ago

    Singapore CoreTRM Full time

    Due to rapid expansion and business needs, we are now looking for a **support analyst **in Singapore to assist clients using our platform. **Responsibilities** - Log all support issues in the company issue tracking system - Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement - Perform ongoing configuration of support...