Crew Leader

Job Description Main Responsibilities Report to the Senior Operations Manager Oversee and ensure the smooth operations of the Outlet Food Preparation and cook the wide variety of food offered in Outlet Motivate and inspire the team to achieve monthly sales target Ensure smooth operations through setting and enforcing high standard of food and beverage quality. Maintain strong hygiene and safety standards, ensure utmost cleanliness, hygiene and safety standards are kept Strong sense of customer service, attend to customers' enquiries and complaints and constantly obtain customer feedback during operations to ensure satisfaction Analyse financial performance, formulate and implement strategies to maximise productivity and profitability Ensure accuracy and timely submission of paperwork to HQ Prepare beverages Conduct interviews and recruit suitable candidates Read emails and conduct briefings and meet staff to ensure timely sharing of information as well as to gather feedback from the ground Ensure the strict compliance by all service and kitchen staff to company's standard operating procedures Able to deploy, supervise, direct, Foster and build strong employee relations in the restaurant to motivate staff Brief staff on menu items, customer service standards and other required matters Take charge of inventory control and conduct bi-monthly stock take Update GRN and perform e-Procurement Plan staff duty roster and cleaning duties Handle cashiering duties, daily sales collection, cashiers float and petty cash claims Perform banking duties Responsible for staff training, orientation and discipline issues Continuous innovation to achieve business goals Create a fun and healthy working environment for outlet staff Any other appropriate duties and responsibilities as assigned Requirements Minimum 4 years of relevant experience in QSR and in a supervisory role. Have good product knowledge on food items Knowledge of cost/inventory management would be an added advantage Basic PC-literacy Strict sense of hygiene and safety standards Excellent organizational skills Ability to thrive in a challenging environment Strong public relations skills Excellent interpersonal & communication skills Strong leadership & team player Demonstrate commercial capability to deliver profit, control costs and build customer loyalty #J-18808-Ljbffr