AI prompt and quality engineer

1 week ago

Singapore CoinMarketCap Full time

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Responsibilities

  • Quality Monitoring: Conduct daily quality assurance on AI Chatbot responses through manual sampling and user feedback to assess accuracy, relevance, and naturalness.
  • Issue Resolution: Detect response-quality issues promptly; document root causes, propose actionable improvements, and follow through to closure.
  • Model Tuning: Collaborate with engineering teams to optimize AI models by participating in data annotation, parameter adjustment, and other enhancement tasks to boost performance and answer quality.
  • Data Analysis: Collect and analyze user-conversation data to uncover user needs and pain points, providing data-driven insights for optimization.
  • Process Improvement: Refine quality-control workflows to increase efficiency and ensure standardization of QA and tuning processes.

Requirements

  • Technical Skills
  • Solid understanding of AI Chatbot mechanisms and quality-evaluation criteria.
  • Basic data-analysis skills; proficient in SQL, Excel, and related tools.
  • Foundational knowledge of Natural Language Processing (NLP) and Machine Learning.
  • Experience
  • 2+ years of relevant experience; prior optimization experience with AI or conversational products is preferred.
  • Experience with industry-leading AI Chatbot products is a strong plus.
  • Soft Skills
  • Strong communication and collaboration abilities.
  • Meticulous, patient, and adept at identifying and solving problems.
  • Thrives in a fast-paced environment and demonstrates a strong learning aptitude.

Additional Details

  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Quality Assurance
  • Industries: Information Services
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