Head of Customer Success

2 weeks ago

Singapore Straight Up Full time

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Head of Customer Success – Remote | Client-Focused Leadership Role
About Us
We are an international provider of personal development and leadership education programs, supporting clients in more than 100 countries. Our aim is to help professionals from diverse sectors—including healthcare, education, technology, and law—achieve greater clarity, direction, and results in both their professional and personal lives.
We operate in a collaborative, values-driven environment where integrity, growth, and meaningful contribution are central to our work.
The Opportunity – Head of Customer Success
In this role, you will work closely with prospective and new clients, guiding them through the process of understanding and engaging with our programs. You will help ensure a smooth transition from initial contact to active participation, focusing on building trust and providing clear, relevant information.
This position follows a performance-based, commission-only structure. It is best suited for professionals who enjoy autonomy, have strong relationship-building skills, and appreciate an entrepreneurial approach where rewards are connected to outcomes.
Key Responsibilities

  • Conduct outreach campaigns using platforms like LinkedIn and Facebook (training provided)
  • Lead structured discovery calls to explore fit and support client decision-making
  • Build rapport with prospective clients through professional and value-driven conversations
  • Guide clients through onboarding and early engagement stages
  • Maintain ongoing communication using digital tools such as video conferencing, email, and CRM systems
  • Collaborate with peers to share best practices and enhance client experiences
  • Participate in regular training sessions to strengthen communication, service, and leadership skills
Requirements
  • At least 5 years of experience in client success, account management, consultative sales, or related roles
  • Ability to conduct outreach campaigns using platforms like LinkedIn and Facebook (training provided)
  • Ability to lead structured discovery calls to explore fit and support client decision-making
  • Strong verbal and written communication skills in English
  • Comfortable using CRM systems, online meeting tools, and scheduling platforms
  • Organized, self-motivated, and able to work independently in a remote environment
  • An interest in personal development and leadership topics
What You Can Expect
  • Fully remote work with flexibility in managing your own schedule
  • A performance-based earnings structure, with details provided during the interview process
  • Structured onboarding and ongoing training support
  • A collaborative, people-focused culture
Please Note
This role is commission-only and is suited for professionals who enjoy entrepreneurial-style work and the opportunity to be rewarded in proportion to results. The compensation structure will be explained in detail during the selection process.
How To Apply
If you are a client-focused professional seeking a flexible, purpose-driven role, we encourage you to submit your application and explore how your expertise can make a difference.
Skills: communication skills,consultative selling,interpersonal skills,social media,account management,relationship building,consultative sales,digital tools,business development,crm,zoom,remote collaboration,crm software,client success,digital marketing,customer success,crm systems,customer,training and development,strong written communication,digital communication tools,social media marketing,strong verbal communication,relationship management,problem-solving,client services,marketing,leadership,time management,emotional intelligence,sales,customer success management,communication,consultative dialogue

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Contract

Job function

  • Job function

    Other

  • Industries

    Professional Training and Coaching

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