IT Project Manager

Join to apply for the
IT Project Manager
role at
National University of Singapore
Join to apply for the
IT Project Manager
role at
National University of Singapore
About NUS IT
NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.
Job Description:
About NUS IT
About NUS IT
NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.
We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.
As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future. Job Description
The IT Project Manager will lead projects and enhancements in the enterprise service management domain, with a focus on supporting lines of business leveraging BMC Helix Digital Workplace and Helix Business Workflow. You will work closely with internal stakeholders, external vendors, and cross-functional teams to deliver projects on time, on budget and to specification. The role includes functional lead, project management, stakeholder engagement, vendor management, and ongoing operational support.
Duties And Responsibilities
Accountable for successful end-to-end project delivery in enterprise service management, particularly with BMC Helix platforms
Oversee project execution to meet agreed timelines, budgets, and quality standards
Manage procurement, including preparation of tender specifications, vendor evaluations, and contract management
Build strong relationships with business stakeholders and vendors to ensure successful outcomes
Balance fiscal efficiency with the delivery of project goals
Drive continual service improvement initiatives for enterprise service management solutions
Provide post-implementation support, maintenance, and enhancements aligned with SLAs
Ensure compliance with IT security, data management, and corporate policies
Respond to audit queries and ensure audit and security compliance
Provide clear and regular project status updates to stakeholders, and manage scope changes as required
Identify risks, analyse impact and implement mitigation strategies to minimise disruptions
Maintain accurate project documentation, including project plans, status reports and meeting minutes
Qualifications
Degree in Information Technology, Computer Science, Information Systems or related field
At least 8 years of IT experience, including a minimum of 3 years in technical roles and at least 5 years as a Project Manager for medium-to-large projects with multiple stakeholders
Demonstrated experience managing enterprise service management projects, especially involving BMC Helix Digital Workplace and Helix Business Workflow (highly preferred)
Strong knowledge of project management principles, methodologies and tools
Strong business process and analytical skills; able to quickly assimilate information and clearly communicate complex requirements
Excellent verbal, written, and interpersonal communication skills; comfortable interfacing with all organisation levels and vendors
Proactive, self-motivated, able to work independently and as part of a team
Highly organised, fast learner, with a positive and solutions-oriented mindset
Certification in PMP, CITPM or CSPO will be an added advantage
Familiarity with AI technologies and their application in IT service management, including experience integrating AI-driven automation, chatbots, or predictive analytics into enterprise platforms
Experience working with AI tools or platforms (eg. BMC HelixGPT, Azure OpenAI or similar) will be an added advantage
Experience in Higher Education environments is a bonus
More Information
Location: Kent Ridge Campus
Organization: NUS Information Technology
Department : Applications - Faculty & Research Systems
Employee Referral Eligible: Yes
Job requisition ID : 30186
Seniority level
Seniority level Not Applicable
Employment type
Employment type Full-time
Job function
Job function Project Management and Information Technology
Industries Higher Education, Education Administration Programs, and Strategic Management Services
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