Manager-Japanese Speaker

2 weeks ago

Singapore COTOVIA PTE. LTD. Full time
We are looking for a Japanese Speaking Clinic Manager who able to carry role requiring a blend of operational expertise, strong leadership, and human resource management skills within a clinic setting.
This Manager will also do role as a Medical Interpreter serves as an interpreter for the patients and team members and supports the operations of clinic. Convey medical information between speakers of Japanese and English languages.
I. Clinic Operations & Administration Management
The core of this role involves overseeing the day-to-day running of the clinic to ensure efficiency, compliance, and high patient satisfaction.
  • Operational Excellence: Develop and implement policies, procedures, and systems to optimize patient flow and enhance customer satisfaction .
    Possess excellent knowledge of clinic services, procedures, billing processes , and various insurance coverages (cash-paying and panel clients) for seamless transactions.
    Proficiency in managing and troubleshooting the Clinic's electronic medical record (EMR) and medicine systems .
    Monitor compliance with and effectiveness of established standards and work processes.
    Ensure adequate supplies, stationery , and well-maintained, functioning equipment .
    Oversee facility maintenance, cleanliness, and overall ambience.
    Knowledge and adherence to RINGHISO procedures for purchasing.
    Prepare and update monthly duty rosters .
    Maintain and update the Policy and Procedure Manual .
  • Quality & Compliance: Ensure team members adhere to OMOTENASHI principles for superior customer service.
    Address and resolve complaints from team members, visitors, patients, and physicians.
    Monitor and ensure timely and appropriate responses to patient inquiries via email and LINE.
    Practice sound decision-making, effective problem identification, and conflict resolution.
    Regularly collect and review operational data, variances, incidents, and issues.
    Report/feedback on operations and projects regularly to Management using HORENSO .
    Knowledge of legal issues in clinic operations and ensuring compliance with regulatory agencies .
    Uphold patient rights and confidentiality .
    Immediately report any potential medical-legal issues to Management.
II. Team Leadership & Motivation
This position requires a strong leader who can guide and inspire their team to achieve organizational objectives.
  • Communication & Direction: Clearly communicate organizational goals, targets, and objectives to the team.
    Define expectations clearly.
    Regularly provide feedback to the team.
  • Coaching & Development: Lead team meetings .
    Coach and mentor team members.
  • Resilience: Maintain personal effectiveness under pressure.
    Inspire confidence and motivation within the team.
III. Performance Management
The role is responsible for ensuring the team performs at its best, from hiring to ongoing development and evaluation.
  • Competency & Quality Assurance: Ensure team member competencies align with their job scope to deliver safe, efficient, and quality standards of care consistently .
  • Staffing & Onboarding: Participate in interviewing new hires .
    Orient new team members to the organizational philosophy, goals, vision, and Employee Handbook.
    Ensure new team members acquire job competencies by providing a conducive learning environment.
  • Monitoring & Evaluation: Monitor team members' attendance and performance .
    Conduct annual performance evaluations and maintain performance notes every six months.
  • Performance Improvement & Discipline:Counsel team members for poor performance .
    Recommend disciplinary actions to management when necessary, following clinic policy.
    Set goals with team members for performance improvement, including action plans, time frames, and follow-up.
Education Requirements
  • Primary: A Bachelor's Degree is typically the minimum requirement.Strong preference for degrees in Healthcare Administration, Business Administration, Nursing, Public Health , or a related field.
    For a nursing degree, being a State Registered Nurse would be highly beneficial, and often a requirement for managerial roles that involve clinical oversight or direct patient interaction.
  • Advantageous: A Master's Degree (e.g., Master of Healthcare Administration (MHA), Master of Business Administration (MBA) with a healthcare focus, or Master of Public Health (MPH)) would be a significant advantage, particularly for career progression and managing more complex operations.

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