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Analyst, Operations Authoriser, Account Services, Consumer Banking Group Operations
1 week ago
Job Description:
Process Improvement & Documentation:
Prepare and update Standard Operating Procedures (SOPs) in a timely manner, ensuring accuracy and clarity.
Maintain accurate records and archives of all relevant documents, ensuring efficient retrieval.
Support User Acceptance Testing (UAT) and Live Validation (LV) activities for system and workflow enhancements. Provide feedback and contribute to improvements.
Regulatory Compliance:
Perform Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) processing activities, adhering to all regulatory requirements.
Client Services & Support:
Manage e-statement enrollment and de-enrollment requests.
Process returned ATM, debit, and credit cards efficiently and accurately.
Process returned mail, including both individual and corporate correspondence.
Perform callback verification with customers to update static data.
Handle failed notifications and resolve related issues.
Operational Tasks:
Sort and distribute incoming mail.
Support the Team Manager/Leader on projects, initiatives, and process improvement efforts.
Meet all turnaround times and service level agreements.
Complete ad-hoc assignments and tasks within specified deadlines.
Perform any other duties assigned by the Team Lead or Team Manager.
Requirements:
Diploma / Degree in Banking, Business Studies or other related course of studies.
At least 2 to 3 years of experience in a Credit Operation function within Consumer Banking Operation.
Able to work independently.
Able to multitask and handle different activities with different timelines.
Able to prioritize their work according to different timeframes.
Good Microsoft Office skills (Excel, PowerPoint) are a plus.
Good working attitude and willingness to learn.
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